Keep Customers Happy with Service Cloud

Discover how Service Cloud helps you deliver personalized service to your customers.

  • Beginner
  • Admin
Trail
14 hrs 20 mins

Modules and projects (13)

Service Cloud Basics

Deliver extraordinary customer service with multi-channel support.
  • Module

Service Console Customization

Customize the Service Console to increase agent productivity and make your customers love you.
  • Module

Case Feed

Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.
  • Module

Entitlement Management

Deliver on the promise of great service to your customers with rules you create.
  • Module

Call Center Integration

Take customer calls by integrating your phone channel and support console.
  • Module

Service Cloud Macros

Save time for your support agents by creating and running helpful macros.
  • Module

Communities Basics

Create a Salesforce community to expand your reach and delight your customers and prospects.
  • Module

Knowledge Basics

Help employees and customers find answers fast with an online, searchable knowledge base.
  • Module

Knowledge Search Basics

Learn how search works in Salesforce Knowledge and customize search in your org for better results.
  • Module

Build a Branded Chat

Add branded chats to your service channels with Live Agent. No code required.
  • Project

Live Agent Basics

Connect customers to the best agent for the job using live chat.
  • Module

Lightning Service Basics

Set up customer service in a flash for small-to medium-size organizations.
  • Module
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About this trail

Discover how Service Cloud helps you deliver personalized service to your customers.