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Tarefa

Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

+100 pontos
Módulo

Atendimento ao cliente com a Salesforce: Início rápido

Veja como a Salesforce ajuda você a prestar um serviço mais rápido e personalizado.

~5 min
+300 pontos
Módulo

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~20 min
+200 pontos
Módulo

Inteligência artificial para o Serviço de atendimento ao cliente

Veja como a inteligência artificial está mudando o atendimento ao cliente, de chatbots a análises.

~15 min
+200 pontos
Módulo

Roteamento do Omni-Channel e engajamento digital

Prepare seu centro de contato para o mundo multicanal.

~20 min
+700 pontos
Módulo

Métricas de serviço

Tome decisões comerciais melhores com base nos dados de serviço de atendimento ao cliente.

~30 min
+400 pontos
Módulo

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1 h 20 min
+500 pontos
Módulo

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1 h 40 min
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3 Change Management Tips To Keep Service Agents Agile

Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.

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Start Your Customer Service Automation Process With These 5 Questions

If you’ve had it with your multi-user, multi-step customer service workflows, here’s how to integrate automation.

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6 Key Customer Service Channels That Improve Customer Experience

These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers.

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Drive Employee Engagement: How Automation Leads to a Better Agent Experience

Strengthen your contact center and better serve your customers by making work more satisfying for agents.

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4 Ways To Rethink Your Customer Service Model for Fast, Quality Support

Help agents work together better by rethinking your approach to customer support.