Welcome to Your Learning Path
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Atendimento ao cliente com a Salesforce: Início rápido
Veja como a Salesforce ajuda você a prestar um serviço mais rápido e personalizado.
Contact Center Design and Setup
Learn Salesforce-tested strategies to build a contact center fast.
Inteligência artificial para o Serviço de atendimento ao cliente
Veja como a inteligência artificial está mudando o atendimento ao cliente, de chatbots a análises.
Roteamento do Omni-Channel e engajamento digital
Prepare seu centro de contato para o mundo multicanal.
Métricas de serviço
Tome decisões comerciais melhores com base nos dados de serviço de atendimento ao cliente.
3 Change Management Tips To Keep Service Agents Agile
Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.
Start Your Customer Service Automation Process With These 5 Questions
If you’ve had it with your multi-user, multi-step customer service workflows, here’s how to integrate automation.
6 Key Customer Service Channels That Improve Customer Experience
These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers.
Drive Employee Engagement: How Automation Leads to a Better Agent Experience
Strengthen your contact center and better serve your customers by making work more satisfying for agents.
4 Ways To Rethink Your Customer Service Model for Fast, Quality Support
Help agents work together better by rethinking your approach to customer support.