Hello Everyone,
I need some guidance regarding an issue related to Salesforce Enhanced Domains.
We have identified that one of our Salesforce Labs applications is still using a Non-Enhanced Domain URL. As Salesforce is retiring Non-Enhanced Domains, we need to update this URL to an Enhanced Domain URL before the retirement date.
The challenge is that this is a Salesforce Labs package, and we are unable to identify the appropriate support team or owner for it.
Has anyone faced a similar issue with Salesforce Labs applications?
Specifically, I would like to know:
- Is there a dedicated support team for Salesforce Labs packages?
- Has anyone updated a Salesforce Labs package to use Enhanced Domains?
- Is there any recommended approach or documentation for updating the URL?
- If the package does not support Enhanced Domains, what are the available options?
Any suggestions or guidance would be greatly appreciated.
Thank you!
Hi Aravind,
Salesforce Labs packages don't have dedicated paid support — they're community-supported, built by Salesforce employees/teams as free extras, not official products. That's exactly why you're not finding a support channel.
For your specific questions:
1. Dedicated support team? No. Salesforce Labs apps are provided "as-is." Support comes from the Trailblazer Community group for that specific package (check the AppExchange listing page — most Labs apps link to a community group or GitHub repo) or from whoever posted it internally in your org.
2. Fixing the hardcoded non-enhanced URL — since it's an unmanaged package, you actually have full edit access to its metadata (unlike a managed package). You can:
- Find the hardcoded URL(s) using the Lightning Experience Configuration Converter tool (Setup > search "Lightning Experience Configuration Converter" > Hard-Coded URLs tab) — it scans Visualforce, Apex, and other metadata for legacy domain references
- Manually edit the affected Apex classes/Visualforce pages/Custom Settings to use a relative path or your Enhanced Domain URL instead
3. If the package doesn't support Enhanced Domains and you can't patch it yourself:
- Since it's unmanaged, consider exporting/cloning the components into your own namespace so your team owns and maintains it going forward
- Or check the GitHub repo (many Salesforce Labs apps are open-sourced) and submit an issue/PR — some are actively maintained by volunteers even without official support
Given non-enhanced domain redirects are being fully retired, patching the hardcoded URLs yourself (option 2) is the safest bet rather than waiting on Labs support that doesn't really exist.