I've completed the Configure an Agentforce Service Agent trail, but the agent doesn't book the appointment. I got the following response from the agent - "It looks like there was an issue with making the booking. Would you like me to connect you with a representative for further assistance?"
I've double-checked the steps in the trail, and it appears I did everything correctly. In this trail, is this agent actually supposed to book the appointment, or did I miss a configuration??
I received this email with the Flow error. I don't know how to fix it.
Flow Error Details
Flow Details
Flow API Name: Create_Experience_Session_Booking
Type: Autolaunched Flow
Version: 3
Status: Active
Org: Trial OrgFarm For U (00DNS000006WZ8t)
Flow Interview Details
Interview Label: Create Experience Session Booking 12/12/2024, 1:41 PM
Interview GUID: 1825a52b8004d27d4a979def6e8193bc721ddf-7ed5
Current User: EinsteinServiceAgent User (005NS000004ZbdY)
Start time: 12/12/2024, 1:41 PM
Duration: 0 seconds
How the Interview Started
EinsteinServiceAgent User (005NS000004ZbdY) started the flow interview.
API Version for Running the Flow: 61
Some of this flow's variables were set when the interview started.
Contact_Id = 003NS00000Kk9ETYAZ
Guests = 2.00
Session_Id = a03NS00000KkE59YAF
CREATE RECORDS: Create Booking
Create one Booking__c record where:
Contact__c = {!Contact_Id} (003NS00000Kk9ETYAZ)
Number_of_Guests__c = {!Guests} (2.00)
Session__c = {!Session_Id} (a03NS00000KkE59YAF)
Result
Failed to create record.
Error Occurred: This error occurred when the flow tried to create records: INVALID_FIELD_FOR_INSERT_UPDATE: Booking__c: bad field names on insert/update call: Number_of_Guests__c. You can look up ExceptionCode values in the SOAP API Developer Guide.