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Topics#Customer ServicePergunta de LaKisha Adams
LaKisha Adams perguntou em #Customer Service
25 de jun. de 2015, 17:11

How do you allow certain roles to have access to close a case?

For example, I only want someone with the role - Performance Consultant to be able to close an implementation case.
2 respostas
  1. LaKisha Adams
    25 de jun. de 2015, 19:54
    I used the below

     

    AND(

     

        $UserRole.Name <> "Performance Consultant",

     

        $UserRole.Name <> "System Administrator",

     

        $UserRole.Name <> "Implementation Support",

     

        $UserRole.Name <> "Director of Customer Performance",

     

        TEXT(Implementation) = "Closed"

     

    )

     

    I get the error message "Error: Field Implementation does not exist. Check spelling."  I am trying to specify that the above roles can only close a case that has a type=implementation.

     

    Please advise what I am doing incorrectly.
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