I wanted to setup "Snap-ins" in my developer org and facing issue while I am looking for " Snap-ins" from Quick search box and not able to see the option.
I already did everything like enabling Live Agent, Site.com, Chat Button and Deployment, Service Cloud User, Live Agent User.
Let me know what and where I am doing wrong?
Any help will be appreciated.
Thanks,
Amit Singh
8 respostas
Have you enabled lightning Experience in your dev org?
To set up snap-ins chat, your org must meet these prerequisites:
Lightning Experience must be enabled to set up snap-ins
Service Cloud License
Live Agent License
Live Agent must be enabled in your org
A Live Agent chat button and a Live Agent deployment must be set up and available in your org
A Salesforce Community (preferable) or a Force.com site must be set up on your org and available for guest user access
Take a look here Set Up Snap-ins Chat for Your Website
