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Topics#Customer ServicePergunta de Peter Cowen
Peter Cowen (selenity) perguntou em #Customer Service
22 de dez. de 2015, 14:04

view public article url in tickets

We have public facing articles and I would like to have a section where we can search for the article and provide the external link which is non salesforce url and add to a case.

 

I know you can have articles attached as PDF's but that is not pratical
2 respostas
  1. Jeff May
    22 de dez. de 2015, 15:11
    Can you explain your use case?  Where do you want to do this search?  And what do you mean "add to a case".
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