I have an issue I can't solve since a couple weeks.
In an approval process on the modification of the StageName field on opportunities, I have 7 steps.
The 6th step is not working on some opportunities.
The entry criteria is respected on my opportunity and I can't find a reason why it doesn't enter this step.
Here is the criteria :
((RecordType.Name = "Infogérance" && ((Amount / Nombre_de_jours_commande__c) * (20 * 12)) >= 250000) ||
(RecordType.Name = "Projet" && (Amount - Montant_Negoce__c) >= 50000) ||
(RecordType.Name = "Assistance Technique" && Amount >= 30000))
My opportunity is supposed to enter in the first condition :
((205700 / 63) * (20 * 12)) = 783619.05
And 783619.05 >= 250000
The only thing I can think could cause my opportunity not entering the step is that the previous step (step 5) has criteria my opportunity doesn't match :
RecordType.Name = "Projet"
But I am almost sure my opportunity doesn't have to enter the previous step as long as it matches the entry criteria of a subsequent step...
Does anyone have an idea ??
Thanks,
Jérémy
2 respostas
Hi Jeremy,
I would like to update this post regarding a case that you have logged which has now been closed. Here are the steps again to resolve the issues:
- The support agent assisted with updating your Entry criteria for the Approval Process/step
- You have made sure that all approvers are active.
- You have made sure that any formula criteria with a division operation does not have a divisor of 0 which would render an error.
Let me know if there's anything I missed. Thanks!
