The scenario...
We have Group A using a custom object to open records and when it needs to be escalated to Group B, Group A uses a button on the custom object record’s page layout. This button creates a standard object case for Group B, passes data through, and saves the case to Group B's queue (this works fine).
When group B upodates the case to closed/resolved, we want to update fields in the open custom object record (that Group A originally created) and update the status to closed/resolved.
We want to avoid manually updating the customer object record
Is this possible without a trigger?
6 respostas
No, you can only do that with a trigger. It is similar to this example, except you update a custom object instead of a parent case.
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