Modules | Salesforce Trailhead

300 points

Module

Business Value of Equality

Understand the societal and business value of having a diverse, inclusive workforce.

45 mins

600 points

Module

Salesforce B2C Commerce Project Management

Learn how to successfully manage B2C Commerce projects.

1 hr

300 points

Module

API Basics

Learn the fundamentals and benefits of developing with APIs.

30 mins

200 points

Module

Account Data Strategies

Learn how your sales team can use data to close deals.

20 mins

400 points

Module

Accountability & Delegation

Master these dual skills to lead your team to success and maximize your impact.

1 hr 20 mins

600 points

Module

Accounts & Contacts for Lightning Experience

Discover how accounts and contacts work together in Salesforce.

30 mins

1,000 points

Module

Accounts & Contacts for Salesforce Classic

Discover how accounts and contacts work together in Salesforce.

35 mins

400 points

Module

Action Plans in Financial Services Cloud

Learn how to deliver consistent and compliant client engagement experiences.

1 hr 5 mins

200 points

Module

Administrator Certification Maintenance (Summer ’18)

Review updates to Salesforce for Summer '18.

20 mins

600 points

Module

Administrator Certification Maintenance (Winter ’19)

Review updates to Salesforce to maintain your admin certification.

35 mins

3,100 points

Module

Advanced Formulas

Learn how to write clean, easy-to-understand formulas for complex use cases.

2 hrs 55 mins

200 points

Module

Advanced Territory Management

Learn advanced skills for managing territories, including performance considerations.

25 mins

500 points

Module

Advertising Studio Implementation Basics

Learn how to implement multichannel ad campaigns using Advertising Studio.

55 mins

300 points

Module

Alexa Development Basics

Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.

35 mins

300 points

Module

Alignment with Your Manager

Learn how to align with your manager and why it's important for you and your team.

40 mins

500 points

Module

Analytics Administration Basics

Set up Analytics and enable features and security.

1 hr 20 mins

500 points

Module

Analytics App Design

Learn the principles of app design and how to use them to build beautiful Analytics apps.

1 hr

900 points

Module

Analytics App Template Development

Use templates to distribute Einstein Analytics apps to your partners and customers.

1 hr 40 mins

300 points

Module

Analytics Apps Basics

Discover Analytics prebuilt apps with Einstein and learn how to create them.

1 hr

600 points

Module

Analytics Basics

Uncover new insights from your business data using Analytics and the smarts of Einstein.

50 mins

600 points

Module

Analytics Dashboard Building Basics

Make magic happen with Analytics dashboards and the smarts of Einstein.

2 hrs 20 mins

700 points

Module

Analytics Dashboard Navigation

Find your way around dashboards and drill in to get the insights you need.

1 hr 15 mins

400 points

Module

Analytics Data Integration Basics

Bring your data into Analytics and make it work for you.

1 hr 20 mins

1,200 points

Module

Apex & .NET Basics

Discover similarities between programming in .NET and Apex, and learn the basics of starting with Apex.

1 hr 15 mins

2,100 points

Module

Apex Basics & Database

Use Apex to add business logic and manipulate your data in Salesforce.

2 hrs 45 mins

1,200 points

Module

Apex Enterprise Patterns: Domain & Selector Layers

Programmatically create powerful queries, perform operations, and invoke business logic.

1 hr 40 mins

1,300 points

Module

Apex Enterprise Patterns: Service Layer

Form a durable core for your apps with reusable code and efficient API consumption.

2 hrs

1,600 points

Module

Apex Integration Services

Integrate with external apps using Apex REST and SOAP services.

2 hrs

1,300 points

Module

Apex Metadata API

Simplify your app’s setup and upgrade experience by working with metadata from Apex.

1 hr 40 mins

1,500 points

Module

Apex Testing

Write robust code by executing Apex unit tests.

45 mins

1,000 points

Module

Apex Triggers

Write Apex triggers to perform custom database actions.

1 hr

200 points

Module

App Customization Lite

Customize your app's page layouts, compact layouts, and actions.

30 mins

1,500 points

Module

App Development Without Limits

Avoid limits as you develop scalable apps.

1 hr 40 mins

900 points

Module

App Development with Salesforce DX

Use the Salesforce command-line interface to create, convert, and deploy apps.

3 hrs 15 mins

400 points

Module

App Licensing and Customer Support for AppExchange

Manage licenses for your app, and provide great customer support.

1 hr 5 mins

2,600 points

Module

App Logic Vulnerability Prevention

Find and fix clickjacking, open redirects, cross-site request forgery, and other vulnerabilities.

2 hrs 40 mins

300 points

Module

App Upgrading for AppExchange

Update your offering and share it with your customers.

45 mins

800 points

Module

AppExchange App Development

Roll up your sleeves and develop, package, and test your first AppExchange app.

1 hr 20 mins

400 points

Module

AppExchange App Selling

Meet the Salesforce sales team and work with them to sell your app.

55 mins

300 points

Module

AppExchange App Strategy

Identify the tools and technologies needed to build your AppExchange app.

1 hr 15 mins

500 points

Module

AppExchange App Trial Management

Convert your prospects to customers with a free trial of your AppExchange app.

1 hr 20 mins

700 points

Module

AppExchange Basics

Extend the power of Salesforce with solutions and services from AppExchange.

45 mins

300 points

Module

AppExchange Checkout

Learn how Checkout helps you manage online payments and monitor sales for your solutions.

45 mins

300 points

Module

AppExchange Partner Basics

Build a business on the Salesforce platform with the AppExchange Partner Program.

1 hr 5 mins

300 points

Module

AppExchange Partner Business Planning

Target your market, create a go-to-market plan, and build your team for your new business.

1 hr

500 points

Module

AppExchange Security Review

Devise an app security strategy and prepare for a security review.

1 hr 55 mins

400 points

Module

Application Lifecycle and Development Models

Learn how to use application lifecycle and development models on the Lightning Platform.

40 mins

300 points

Module

Architecture of Salesforce B2C Commerce

Learn the architecture and tools you use to develop for Salesforce B2C Commerce.

30 mins

200 points

Module

Artificial Intelligence Basics

Learn what AI is and how it will transform CRM and the customer experience.

30 mins

200 points

Module

Artificial Intelligence for Customer Service

See how artificial intelligence is changing customer service, from chatbots to analytics.

20 mins

2,200 points

Module

Asynchronous Apex

Write more efficient Apex code with asynchronous processing.

1 hr 30 mins

300 points

Module

Atlassian Agile Basics

Discover Atlassian's take on agile project management, work prioritization, teams, and ceremonies.

30 mins

200 points

Module

Atlassian Overview of Agile Frameworks

Get insights from Atlassian on the two most popular agile frameworks: Scrum and Kanban.

25 mins

400 points

Module

Audience Segmentation

Segment your audience and deliver the right message to the right person at the right time.

1 hr 10 mins

3,700 points

Module

Aura Components Basics

Use Aura components to build modern web apps with reusable UI components.

4 hrs

700 points

Module

Aura Components Core Concepts

Explore key Aura components concepts by comparing them with Visualforce.

50 mins

700 points

Module

Aura Components Skills & Tools

Set up your dev environment and get started building Aura components.

45 mins

400 points

Module

Aura Components Tips & Gotchas

Learn development tips, tricks, and things to watch out for.

55 mins

200 points

Module

B2B Marketing Analytics Basics

See your marketing and sales data in one place and sell more effectively.

25 mins

100 points

Module

B2C Commerce Developer Certification Maintenance (Spring '18)

Review product updates to maintain your B2C Commerce Developer certification.

10 mins

700 points

Module

Big Object Basics

Learn about big objects, their use cases, and how to create and query them.

1 hr

500 points

Module

Blockchain Basics

Learn about blockchain technology and how it's applied in business.

55 mins

300 points

Module

Brand Alignment in Distributed Organizations

Learn how to deliver seamless customer engagement with Distributed Marketing.

30 mins

400 points

Module

Branded Mobile Apps with mySalesforce

Use mySalesforce to create and release your own branded mobile app.

1 hr 5 mins

100 points

Module

CPQ Specialist Certification Maintenance (Spring '18)

Review updates to Salesforce to maintain your CPQ Specialist certification.

10 mins

200 points

Module

CRM for Lightning Experience

Get started with Salesforce CRM and explore Lightning Experience.

40 mins

600 points

Module

CRM for Salesforce Classic

Get started with navigating Salesforce CRM and personalizing your experience.

30 mins

1,100 points

Module

Call Center Integration for Lightning Experience

Take customer calls by integrating your phone channel and service console.

35 mins

400 points

Module

Campaign Basics

Learn how to organize and track marketing efforts with the full potential of campaigns.

55 mins

400 points

Module

Career Development Planning

Build a career plan and learn how to land a job in the Salesforce ecosystem.

50 mins

1,100 points

Module

Case Feed

Gain instant visibility into the timeline of a support case with a flexible, feed-based layout.

1 hr 15 mins

300 points

Module

Change Data Capture Basics

Synchronize external data stores by streaming change events.

35 mins

300 points

Module

Change Set Development Model

Understand application lifecycle management using declarative change sets.

30 mins

500 points

Module

Channel Management and Partner Portal Strategy

Learn best practices for channel sales and partner portal management in Sales Cloud.

50 mins

400 points

Module

Channel Order App Basics

Use the Channel Order App to submit and manage customer orders.

50 mins

400 points

Module

Channel Sales for Partners

Personalize the partner experience to boost channel sales.

40 mins

1,200 points

Module

Chatter Administration for Lightning Experience

Get started with Chatter administration in Lightning Experience.

1 hr 10 mins

1,700 points

Module

Chatter Administration for Salesforce Classic

Develop a Chatter rollout strategy and help your users get started with enterprise social collaboration.

1 hr 20 mins

1,600 points

Module

Chatter for Lightning Experience

Learn how to use Chatter, update your profile, and start collaborating.

55 mins

200 points

Module

Client List Growth with Financial Services Cloud

Grow your business with referrals and metrics.

40 mins

300 points

Module

Client Management with Financial Services Cloud

Understand households, manage accounts, and track interactions with your customers.

55 mins

500 points

Module

Coaching & Feedback

Get practical tools and guidance on coaching your team.

1 hr 40 mins

1,500 points

Module

Collaborative Forecasts Configuration

Set up forecasting features to meet the needs of your sales teams.

1 hr 10 mins

1,100 points

Module

Collaborative Forecasts Setup

Set up forecasts to enable users to predict sales revenue and quantities.

1 hr 10 mins

200 points

Module

Commerce Cloud Basics

Give customers a seamless commerce experience that integrates with your backend systems.

20 mins

400 points

Module

Commerce Cloud Features

Learn how you can sell, recommend, and manage merchandise with these powerful features.

20 mins

300 points

Module

Communication Skills for Customer Service Agents

Learn effective communication techniques and best practices for engaging with customers.

30 mins

50 points

Module

Communities in Financial Services Cloud

Understand what communities are, enable them in your org, and create your first community.

40 mins

400 points

Module

Community Cloud Basics

Use Community Cloud to connect with your customers, partners, and employees.

55 mins

1,700 points

Module

Community Rollout Strategy

Develop a strategy to build, launch, and nurture a community.

1 hr 40 mins

400 points

Module

Community Search Basics

Set up search features so community members can find the information they need.

1 hr 10 mins

600 points

Module

Company-Wide Org Settings

Learn about search, regional settings, multiple currencies, and user interface controls.

25 mins

400 points

Module

Competitor Tracking in Salesforce

Learn to build and deploy a sales process for gathering valuable competitive insights.

1 hr

2,700 points

Module

Configurable Bundles in Salesforce CPQ

Learn how to create bundles of products using Salesforce CPQ.

2 hrs 30 mins

600 points

Module

Consulting Partner Basics

Plan, build, and manage your business as a Salesforce consulting partner.

1 hr

300 points

Module

Consumer Interaction Management

Take the consumer experience to the next level with real-time interaction management.

25 mins

500 points

Module

Contact Center Leadership for Executives

Learn to lead a contact center in the digital era.

50 mins

400 points

Module

Contact Center Transformation

Hire, coach, and empower service agents to succeed on any channel.

45 mins

400 points

Module

Contact and Account Settings in Nonprofit Success Pack

Set up accounts and contacts in NPSP.

1 hr 30 mins

300 points

Module

Content Builder Basics

Configure and customize this powerful tool to implement a successful content strategy.

35 mins

300 points

Module

Content Builder Block SDK

Use the Content Builder Block SDK to build a custom content block widget.

30 mins

400 points

Module

Content Builder Features

Learn how to use Content Builder to create a library of customized, reusable content.

45 mins

400 points

Module

Content Publishing with Social Studio

Create and manage social posts to enhance your customer experience.

1 hr 10 mins

300 points

Module

Continuous Integration Using Salesforce DX

Set up continuous integration tools to improve the quality of your code.

1 hr 40 mins

400 points

Module

Culture of Feedback

Discover strategies and tools to help you establish a culture of feedback at your company.

1 hr 20 mins

1,400 points

Module

Custom Metadata Types

Learn how to customize, deploy, package, and upgrade application metadata with ease.

1 hr 40 mins

300 points

Module

Customer Journey Basics

Connect your data, departments, and channels to deliver great 1-to-1 customer experiences.

30 mins

400 points

Module

Customer Retention for Managers

Learn how to coach agents effectively and create your dream service workforce.

45 mins

200 points

Module

Customer Service in the Fourth Industrial Revolution

Learn about the technologies, trends, and generational shifts impacting contact centers.

20 mins

300 points

Module

Customer Success Strategies for AppExchange Partners

Help your customers succeed and turn them into advocates for your solutions.

45 mins

200 points

Module

Cyber Resilience

Learn how members of the board can promote an organization's cyber resilience.

20 mins

300 points

Module

Daily Productivity Tips for Sales

Learn how the best sales reps get more out of their day.

30 mins

1,600 points

Module

Data Leak Prevention

Learn coding best practices to safeguard your Salesforce data.

2 hrs 20 mins

550 points

Module

Data Management

Learn how to import and export data in Salesforce.

40 mins

200 points

Module

Data Migration and Service Cloud Setup

Move your data from Desk.com to Service Cloud and perform your initial setup.

20 mins

1,500 points

Module

Data Modeling

Give your data structure with objects, fields, and relationships.

45 mins

700 points

Module

Data Quality

Discover strategies for assessing and improving the quality of your data in Salesforce.

1 hr

3,100 points

Module

Data Security

Control access to data using point-and-click security tools.

1 hr 50 mins

400 points

Module

Database & .NET Basics

Take what you know about SQL and apply that to SOQL, SOSL, and DML in Apex.

1 hr 5 mins

300 points

Module

Datasets and Dashboards in B2B Marketing Analytics

Use datasets, lenses, and dashboards to organize and analyze your marketing data.

45 mins

300 points

Module

Datorama for Marketing

Connect all your marketing data in one centralized platform.

1 hr 10 mins

300 points

Module

Deep Learning and Natural Language Processing

Get an introduction to natural language processing and the basics of deep learning.

2 hrs

200 points

Module

Demo Delivery Essentials

Prep and practice for a perfect demo delivery using techniques from Salesforce experts.

20 mins

200 points

Module

Demo Storytelling

Craft a compelling customer story with personas, characters, and storyboards.

20 mins

300 points

Module

Design Thinking for Sales

Discover what your prospects need so you can sell more effectively.

30 mins

200 points

Module

Desk.com Basics

Learn the basics of Desk.com and how it can benefit your business.

25 mins

300 points

Module

Desk.com Organization

Use custom fields, labels, and views to organize your customer support cases.

45 mins

300 points

Module

Desk.com Process Automation

Save time and improve data quality with automated notifications, rules, and macros.

45 mins

300 points

Module

Desk.com Support Center

Learn about and customize your Desk.com support center.

45 mins

300 points

Module

Desk.com Toolkit

Learn how to use the admin, agent, and business insights sections of Desk.com.

45 mins

300 points

Module

Desk.com to Service Cloud Transition Basics

Assess your org readiness and plan the timing of your move to Service Cloud.

30 mins

200 points

Module

Desk.com to Service Cloud Transition Plan

Evaluate your options for moving to Service Cloud and create your transition plan.

20 mins

1,100 points

Module

Desktop Analytics Exploration

Learn best practices for exploring data on your desktop.

1 hr 55 mins

2,100 points

Module

Developer Console Basics

Get to know the Salesforce web-based integrated development environment (IDE).

1 hr 25 mins

300 points

Module

Digital Advertising Transformed with Customer Data

Build a successful digital advertising strategy with an audience-based approach.

30 mins

200 points

Module

Digital Banking Basics

Learn about key industry trends and how banks can use Salesforce to adapt to them.

25 mins

200 points

Module

Digital Transformation

Explore trends causing companies to transform their products and customer relationships.

20 mins

2,400 points

Module

Discounting Tools in Salesforce CPQ

Automate discounts in CPQ based on volume or bundling.

2 hrs 25 mins

400 points

Module

Distributed Marketing Administration

Discover the power of Distributed Marketing and how to implement it.

1 hr 10 mins

300 points

Module

Distributed Marketing Features

Learn to send branded, personalized messages to customers with Distributed Marketing.

1 hr

500 points

Module

Donation Management Basics with Nonprofit Success Pack

Learn how to manage donations with Nonprofit Success Pack.

1 hr 55 mins

400 points

Module

Donation Soft Credit Management with Nonprofit Success Pack

Assign credit for a donation to one or more people who are not the donor.

1 hr 25 mins

600 points

Module

Donor Management with Nonprofit Success Pack

Manage contacts, accounts, relationships, and affiliations with Nonprofit Success Pack.

2 hrs 5 mins

300 points

Module

Dreamforce & Next Steps

Make the most of your time at Dreamforce and keep learning after the event.

40 mins

300 points

Module

Dreamforce Ready

Learn why Dreamforce is the must-attend event of the year and develop your game plan.

30 mins

400 points

Module

Drucker School—Balanced Scorecard

Use a balanced scorecard to track your progress and get your company aligned.

1 hr

500 points

Module

Drucker School—Business Performance Basics

Create a blueprint for your organizational actions by answering five questions.

1 hr

700 points

Module

Drucker School—Customer & Market Strategy

Turn your organization into a customer and market-driven powerhouse with these insights.

1 hr 45 mins

400 points

Module

Drucker School—Information Competency

Learn best practices for improving information quality for your company.

40 mins

500 points

Module

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

1 hr 15 mins

600 points

Module

Duplicate Management

Resolve and prevent duplicates to increase user confidence in your data.

45 mins

300 points

Module

Einstein Account-Based Marketing

Supercharge your account-based marketing with artificial intelligence.

30 mins

300 points

Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

40 mins

300 points

Module

Einstein Discovery Basics

Listen to the stories your data can tell you with Einstein Discovery.

50 mins

300 points

Module

Einstein Discovery Stories

Learn how to interpret the insights in your story with Einstein Discovery.

50 mins

300 points

Module

Einstein Discovery Story Insights

Explore Story Insights in Einstein Discovery to help you make informed decisions for your business.

45 mins

500 points

Module

Einstein Intent API Basics

Build a deep-learning custom model to categorize text and automate business processes.

1 hr 25 mins

400 points

Module

Einstein Prediction Builder

Learn how to build and troubleshoot a prediction.

1 hr 30 mins

300 points

Module

Einstein Voice Basics

Learn about voice technology and how you can talk to Salesforce.

30 mins

300 points

Module

Email Creation and Sending

Learn the three steps to creating effective marketing emails.

1 hr 5 mins

500 points

Module

Email Marketing Strategies

Discover best practices to use when designing and sending an email.

1 hr 20 mins

200 points

Module

Email Studio Basics

Take a tour of Email Studio and start setting it up for your users.

40 mins

400 points

Module

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

1 hr 20 mins

700 points

Module

Entitlement Management

Deliver on the promise of great service to your customers with rules you create.

1 hr 15 mins

300 points

Module

Equality Ally Strategies

Learn practical ways you can become an ally and promote Equality for all.

40 mins

300 points

Module

Ethics and Integrity for Salesforce Partners

Learn about legal and ethical expectations for Salesforce partners.

30 mins

300 points

Module

European Union Privacy Law Basics

Learn about the General Data Protection Regulation (GDPR) and how to comply.

45 mins

300 points

Module

Event Monitoring

Discover insights into your Salesforce org with this powerful monitoring feature.

45 mins

400 points

Module

Event Monitoring Analytics App

Use a powerful prebuilt app to visualize your Salesforce event log data.

1 hr 15 mins

800 points

Module

External Services

Connect an external service to Salesforce and invoke methods based on that service.

1 hr 10 mins

1,500 points

Module

Field Service Center Customization

Customize, track, and report on your mobile service workflow.

1 hr 30 mins

1,100 points

Module

Field Service Lightning Basics

Learn about Field Service Lightning and set service territories.

1 hr 15 mins

600 points

Module

Field Service Preventive Maintenance

Track the installation, replacement, and periodic maintenance of your customers' assets.

50 mins

300 points

Module

Financial Services Cloud Basics

Learn how to use Financial Services Cloud and customize it for your business.

30 mins

300 points

Module

Financial Services Cloud Customization

Learn how to set up Financial Services Cloud for your unique business.

1 hr 5 mins

400 points

Module

Financial Services Cloud Data Modeling

Structure your financial services data with objects, fields, and relationships.

1 hr 30 mins

200 points

Module

Financial Services Cloud Release Readiness

Learn about the Salesforce release cycle and how to prepare your org for a new release.

40 mins

200 points

Module

Financial Services Cloud for Users

Learn the basics of working in Financial Services Cloud and watch your productivity soar.

35 mins

1,500 points

Module

Formulas & Validations

Tailor your apps without writing code by using point-and-click logic.

45 mins

300 points

Module

Fundraising Reports and Dashboards with Nonprofit Success Pack

Access real-time reports and charts to visualize your fundraising metrics.

1 hr

400 points

Module

Girl Scout Leadership Lessons

Develop your leadership skills with insights from Girl Scouts of the USA.

40 mins

600 points

Module

Git and GitHub Basics

Learn about version control systems and practice using Git and GitHub.

1 hr 50 mins

300 points

Module

GloVe and Word Vectors for Sentiment Analysis

Dive deeper into word vectors using GloVe.

2 hrs 55 mins

200 points

Module

Gmail Integration

Help reps track customer interactions and work their Salesforce deals directly in Gmail.

30 mins

300 points

Module

Google Analytics 360 Integration for Marketing Cloud

Get better insights from your data and build deeper relationships with your customers.

35 mins

500 points

Module

Google Analytics Basics

Sign up for a Google Analytics account, set your goals, and link with AdWords.

1 hr 30 mins

400 points

Module

Google Analytics Reports & Dashboards

Get key insights for your site with out-of-the-box Google Analytics reports & dashboards.

35 mins

300 points

Module

Governance Basics

Learn the Salesforce approach to managing technology projects and teams.

40 mins

300 points

Module

Great Management

Learn the five characteristics of management at Salesforce and start your manager journey.

45 mins

200 points

Module

HEDA Basics

Learn how Higher Education Data Architecture (HEDA) can help your school.

35 mins

400 points

Module

HEDA Data Management

Populate your higher ed org with data and create relationships, courses, and programs.

1 hr 35 mins

400 points

Module

HEDA Reports

Build reports to get the most out of your higher ed data.

1 hr 40 mins

800 points

Module

HTML5 & Hybrid

Build Cordova-based hybrid mobile apps using HTML5 and Salesforce Mobile SDK.

1 hr 20 mins

200 points

Module

Health Cloud Basics

See how Salesforce Health Cloud makes patient care more collaborative and connected.

20 mins

300 points

Module

Health Cloud Customization

Learn how to set up Salesforce Health Cloud for your unique organization.

25 mins

400 points

Module

Health Cloud Patient Data Displays

Tailor the health timeline, patient card, and list filters to cover your patients’ needs.

1 hr 20 mins

300 points

Module

Health Cloud for Payers

Learn how to deliver fantastic member experiences with Health Cloud for Payers.

40 mins

400 points

Module

Healthy Eating with Salesforce’s Executive Chef

Get info, tips, and recipes to make delicious plant-rich meals.

1 hr 10 mins

400 points

Module

Heroku Enterprise Basics

Learn the basics of how and when to use the Heroku Enterprise platform.

1 hr 10 mins

400 points

Module

Heroku Flow

Use Heroku Flow to manage continuous delivery in app development

1 hr

300 points

Module

High Velocity Sales

Boost inside sales productivity and manage for success with High Velocity Sales.

30 mins

500 points

Module

Hiring Military Spouses

Discover the benefits of hiring military spouses for a diverse and resilient workforce.

50 mins

300 points

Module

Hiring Practices for Sales Teams

Learn interview techniques to identify the best sales talent for your company.

30 mins

500 points

Module

Holiday Readiness with Salesforce B2C Commerce

Review the past year's holiday season to strategize your promotions for next year.

50 mins

300 points

Module

Identity Basics

Secure your org so users can log in once to access a variety of apps, orgs, and services.

45 mins

400 points

Module

Identity Connect Basics

Leverage Microsoft Active Directory to manage your Salesforce users.

55 mins

2,200 points

Module

Identity for Customers

Use Salesforce Identity to engage your customers and attract new ones.

1 hr 15 mins

200 points

Module

Impact of Unconscious Bias

Recognize unconscious bias and its impact on employee performance.

30 mins

200 points

Module

Impacts of the Fourth Industrial Revolution

Learn how the Fourth Industrial Revolution affects business, society, and individuals.

20 mins

300 points

Module

Inclusive Leadership Practices

Use the five principles of inclusive leadership to create a culture of Equality at work.

35 mins

500 points

Module

Inclusive Marketing Practices

Use the six principles of inclusive marketing to create a culture of Equality.

50 mins

2,600 points

Module

Injection Vulnerability Prevention

Find and fix cross-site scripting, SOQL injection, and other vulnerabilities.

3 hrs 5 mins

300 points

Module

Innovation Basics

Cultivate the right behaviors and team to ignite innovation in your organization.

45 mins

300 points

Module

Innovation Customer Discovery

Learn tactics for rapid research that will help you better understand your customers.

1 hr 5 mins

300 points

Module

Innovation Ideation & Prototyping

Work as a team to generate and prioritize ideas and build rapid prototypes.

55 mins

300 points

Module

Innovation Project Definition

Define a problem that requires fresh thinking and scope your innovation project.

45 mins

300 points

Module

Innovation Solution

Learn how to craft a compelling solution story, business case, and implementation plan.

50 mins

300 points

Module

Intelligent Marketing, Sales, and Customer Service for Banks

Learn how the Salesforce platform transforms banking in the Age of the Customer.

30 mins

400 points

Module

Intelligent Referrals and Scoring with Financial Services Cloud

Prioritize relationships and collaborate across lines of business with referral management.

1 hr 15 mins

300 points

Module

IoT Basics

Tailor your customer experience with Salesforce Internet of Things (IoT).

45 mins

600 points

Module

JavaScript Skills for Salesforce Developers

Learn key JavaScript skills and how they apply to writing Aura components.

1 hr 15 mins

200 points

Module

Journey Builder Basics

Get started with the Journey Builder app.

20 mins

400 points

Module

Journey Builder Campaigns

Plan, build, and launch a welcome campaign in Journey Builder.

40 mins

300 points

Module

Knowledge Basics for Lightning Experience

Use Lightning Knowledge to create a knowledge base for better customer service.

30 mins

1,200 points

Module

Knowledge Basics for Salesforce Classic

Help employees and customers find answers fast with an online, searchable knowledge base.

1 hr 15 mins

400 points

Module

Knowledge Search Basics

Learn how search works in Salesforce Knowledge and customize search in your org for better results.

1 hr 10 mins

400 points

Module

Large Data Volumes

Plan for and work with large data volumes within Salesforce.

1 hr 20 mins

600 points

Module

Lead to Cash Sales Features

Optimize Salesforce with the right combination of products for your sales teams.

1 hr

1,100 points

Module

Leads & Opportunities for Lightning Experience

Learn to power your sales process with leads and opportunities in Salesforce.

1 hr 5 mins

1,000 points

Module

Leads & Opportunities for Salesforce Classic

Learn how you can power your sales process with leads and opportunities in Salesforce.

30 mins

700 points

Module

Lightning Alternatives to JavaScript Buttons

Discover Lightning-friendly solutions for your JavaScript button use cases.

1 hr

2,100 points

Module

Lightning App Builder

Build custom pages for Lightning Experience and the Salesforce mobile app quickly with point-and-click tools.

1 hr 35 mins

300 points

Module

Lightning Apps

Learn about Lightning apps, create one, and upgrade a Classic app to Lightning.

1 hr

1,100 points

Module

Lightning Data Service Basics

Learn about force:recordData, its benefits, and how to use it in your components.

1 hr 40 mins

600 points

Module

Lightning Design System

Build pixel-perfect enterprise apps using our design guidelines and CSS framework.

2 hrs 15 mins

300 points

Module

Lightning Dialer

Learn how Lightning Dialer can make sales teams more efficient and productive.

30 mins

300 points

Module

Lightning Experience Basics

Explore our new user experience and learn how to enable it for your organization.

55 mins

2,300 points

Module

Lightning Experience Customization

Customize the Lightning Experience user interface without writing any code.

2 hrs 50 mins

500 points

Module

Lightning Experience Development

Understand how our new UX impacts Apex, Visualforce, APIs, and more.

1 hr 20 mins

500 points

Module

Lightning Experience Features

Examine new sales tools for managing Leads, Opportunities, and more.

1 hr 40 mins

1,000 points

Module

Lightning Experience Productivity

Learn tips to boost your daily productivity in Lightning Experience.

1 hr 15 mins

300 points

Module

Lightning Experience Rollout

Develop a rollout strategy to help your users get started with our new user interface.

1 hr

600 points

Module

Lightning Experience for Sales

Drive adoption of sales features through customizations that work best for your company.

1 hr

800 points

Module

Lightning Experience for Salesforce Classic Users

Get comfortable with Lightning Experience so you can get back to work.

1 hr 5 mins

1,700 points

Module

Lightning Flow

Automate processes for every app, experience, and portal with declarative tools.

2 hrs 5 mins

700 points

Module

Lightning Flow for Service

Simplify onboarding and guide your agents to resolve cases quickly and consistently.

45 mins

1,300 points

Module

Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

2 hrs 5 mins

1,700 points

Module

Lightning Platform API Basics

Get to know the Salesforce Lightning Platform APIs and learn to integrate your data.

2 hrs

1,300 points

Module

Lightning Web Components Basics

Build reusable, performant components that follow modern web standards.

1 hr

600 points

Module

Lightning Web Components for Aura Developers

Leverage your Aura components skills to learn about Lightning web components.

1 hr 10 mins

400 points

Module

Marketing Automation Strategies

Learn to scale your marketing efforts using first-party data, templates, and automations.

55 mins

300 points

Module

Marketing Cloud Basics

Explore our powerful suite of products and start building your digital marketing strategy.

30 mins

400 points

Module

Marketing Cloud Connect

Configure Salesforce CRM and Marketing Cloud to share key data across your clouds.

1 hr 10 mins

100 points

Module

Marketing Cloud Email Specialist Certification Maintenance (Spring '18)

Review product updates to maintain your Email Specialist certification.

20 mins

400 points

Module

Marketing Cloud Products

Connect with the right person, the right way, at the right time with Marketing Cloud.

1 hr 5 mins

100 points

Module

Marketing Cloud Social Specialist Certification Maintenance (Spring '18)

Review updates to Social Studio to maintain your certification.

20 mins

300 points

Module

Marketing Cloud for Consulting Partners

Launch a Marketing Cloud practice to grow your business.

30 mins

200 points

Module

Marketing Content Creation

Learn the value of successful content and how our tools can help you create it.

20 mins

300 points

Module

Marketing and Service for Commerce Cloud

Unify your service and marketing experience with the Salesforce Customer Success Platform.

30 mins

300 points

Module

Military Veteran Recruitment Strategy

Build a strategy and implement an action plan for hiring military veterans.

35 mins

300 points

Module

Military-Friendly Workplaces

Implement inclusive workplace policies for military veterans and reservists.

30 mins

400 points

Module

Mindful Living with the Plum Village Monastics

Harness the power of mindfulness to reduce stress and create peace and joy in your day.

1 hr 25 mins

200 points

Module

Mobile Analytics Exploration

Get ready to explore your company's data from your mobile device.

50 mins

700 points

Module

Mobile Strategy Development

Transform your business by crafting, executing, and refining your mobile strategy.

1 hr 50 mins

700 points

Module

Modern JavaScript Development

Learn about JavaScript ES6 features and what you can do with them.

1 hr 15 mins

500 points

Module

Moves Management with Nonprofit Success Pack

Move a donor or funder from cultivation through solicitation.

1 hr 40 mins

300 points

Module

MuleSoft Basics

Learn how MuleSoft simplifies the design and management of your APIs and integrations.

30 mins

800 points

Module

Native Android

Develop native Android apps using Salesforce Mobile SDK.

1 hr 25 mins

900 points

Module

Native iOS

Develop native iOS apps using Salesforce Mobile SDK.

1 hr 40 mins

500 points

Module

Nonprofit Success Pack Administration Basics

Build a solid foundation for implementing NPSP at your nonprofit.

1 hr 15 mins

300 points

Module

Nonprofit Success Pack Health and Optimization

Learn how to keep your NPSP implementation healthy and effective.

45 mins

200 points

Module

Offline Management

Manage offline access for Android and iOS apps using Salesforce Mobile SDK.

1 hr 30 mins

200 points

Module

Omni-Channel Readiness and Digital Engagement

Prepare your contact center for the multi-channel world.

20 mins

1,700 points

Module

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

1 hr 45 mins

300 points

Module

One-on-One Meetings

Learn tips for having productive one-on-one meetings with your direct reports.

45 mins

300 points

Module

Opportunity Management

Learn to manage prospects from lead to close in Sales Cloud.

30 mins

500 points

Module

Opportunity Settings in Nonprofit Success Pack

Set up opportunities in NPSP to track revenue.

1 hr 55 mins

300 points

Module

Org Development Model

Manage change with Salesforce DX tools and source control.

35 mins

300 points

Module

Organizational Alignment (V2MOM)

Use the V2MOM process to get aligned on goals and strategies across the company.

55 mins

400 points

Module

Outlook Integration

Help reps track customer interactions and work their Salesforce deals directly in Outlook.

20 mins

500 points

Module

Package Development Model

Drive modular-based development with Salesforce DX tooling.

50 mins

400 points

Module

Package Development Readiness

Get ready to break up your org's metadata and adopt package development.

40 mins

300 points

Module

Pardot Basics for Salesforce Classic

Learn what Pardot is and how it can help you market to other businesses.

40 mins

500 points

Module

Pardot Email Marketing for Pardot Lightning App

Create and send emails to support your marketing automation strategy.

2 hrs 10 mins

500 points

Module

Pardot Email Marketing for Salesforce Classic

Create and send emails to support your marketing automation strategy.

1 hr 20 mins

400 points

Module

Pardot Engagement Studio for Pardot Lightning App

Build responsive, highly personalized customer journeys using Engagement Studio in Pardot.

1 hr 15 mins

400 points

Module

Pardot Engagement Studio for Salesforce Classic

Build responsive, highly personalized customer journeys using Engagement Studio in Pardot.

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