Module
Business Value of Equality
Understand the societal and business value of having a diverse, inclusive workforce.
Modules: dive into specific topics
Modules introduce you to specific topics in bite-sized units. Learn what a feature is, when it's helpful, and how to use it. Then test yourself with interactive challenges.
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Module
Salesforce B2C Commerce Project Management
Learn how to successfully manage B2C Commerce projects.
Module
Accountability & Delegation
Master these dual skills to lead your team to success and maximize your impact.
Module
Accounts & Contacts for Lightning Experience
Discover how accounts and contacts work together in Salesforce.
Module
Accounts & Contacts for Salesforce Classic
Discover how accounts and contacts work together in Salesforce.
Module
Administrator Certification Maintenance (Summer ’18)
Review updates to Salesforce to maintain your admin certification.
Module
Advanced Formulas
Learn how to write clean, easy-to-understand formulas for complex use
cases.
Module
Alexa Development Basics
Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.
Module
Alignment with Your Manager
Learn how to align with your manager and why it's important for you and your team.
Module
Analytics App Design
Learn the principles of app design and how to use them to build beautiful Analytics apps.
Module
Analytics App Template Development
Use templates to distribute Einstein Analytics apps to your partners and customers.
Module
Analytics Apps Basics
Discover Analytics prebuilt apps with Einstein and learn how to create them.
Module
Analytics Basics
Uncover new insights from your business data using Analytics and the smarts of Einstein.
Module
Analytics Dashboard Building Basics
Make magic happen with Analytics dashboards and the smarts of Einstein.
Module
Analytics Dashboard Navigation
Find your way around dashboards and drill in to get the insights you need.
Module
Apex & .NET Basics
Discover similarities between programming in .NET and Apex, and learn the basics of starting with Apex.
Module
Apex Basics & Database
Use Apex to add business logic and manipulate your data in Salesforce.
Module
Apex Enterprise Patterns: Domain & Selector Layers
Programmatically create powerful queries, perform operations, and invoke business logic.
Module
Apex Enterprise Patterns: Service Layer
Form a durable core for your apps with reusable code and efficient API consumption.
Module
Apex Metadata API
Simplify your app’s setup and upgrade experience by working with metadata from Apex.
Module
App Development with Salesforce DX
Use the Salesforce command-line interface to create, convert, and deploy
apps.
Module
App Licensing and Customer Support for AppExchange
Manage licenses for your app, and provide great customer support.
Module
App Logic Vulnerability Prevention
Find and fix clickjacking, open redirects, cross-site request forgery, and other
vulnerabilities.
Module
AppExchange App Development
Roll up your sleeves and develop, package, and test your first AppExchange app.
Module
AppExchange App Strategy
Identify the tools and technologies needed to build your AppExchange app.
Module
AppExchange App Trial Management
Convert your prospects to customers with a free trial of your AppExchange app.
Module
AppExchange Basics
Extend the power of Salesforce with solutions and services from
AppExchange.
Module
AppExchange Checkout
Learn how Checkout helps you manage online payments and monitor sales for your solutions.
Module
AppExchange Partner Basics
Build a business on the Salesforce platform with the AppExchange Partner Program.
Module
AppExchange Partner Business Planning
Target your market, create a go-to-market plan, and build your team for your new business.
Module
AppExchange Security Review
Devise an app security strategy and prepare for a security review.
Module
Application Lifecycle and Development Models
Learn how to use application lifecycle and development models on the Lightning
Platform.
Module
Architecture of Salesforce B2C Commerce
Learn the architecture and tools you use to develop for
Salesforce B2C Commerce.
Module
Artificial Intelligence Basics
Learn what AI is and how it will transform CRM and the customer experience.
Module
Artificial Intelligence for Customer Service
See how artificial intelligence is changing customer service, from chatbots to analytics.
Module
Atlassian Agile Basics
Discover Atlassian's take on agile project management, work prioritization, teams, and ceremonies.
Module
Atlassian Overview of Agile Frameworks
Get insights from Atlassian on the two most popular agile frameworks: Scrum and Kanban.
Module
Audience Segmentation
Segment your audience and deliver the right message to the right person at the right time.
Module
B2B Marketing Analytics Basics
See your marketing and sales data in one place and sell more effectively.
Module
Big Object Basics
Learn about big objects, their use cases, and how to create and query
them.
Module
Brand Alignment in Distributed Organizations
Learn how to deliver seamless customer engagement with Distributed Marketing.
Module
Branded Mobile Apps with mySalesforce
Use mySalesforce to create and release your own branded mobile app.
Module
CRM for Lightning Experience
Get started with Salesforce CRM and explore Lightning Experience.
Module
CRM for Salesforce Classic
Get started with navigating Salesforce CRM and personalizing your experience.
Module
Call Center Integration
Take customer calls by integrating your phone channel and support console.
Module
Campaign Basics
Learn how to organize and track marketing efforts with the full potential of
campaigns.
Module
Career Development Planning
Build a career plan and learn how to land a job in the Salesforce ecosystem.
Module
Case Feed
Gain instant visibility into the timeline of a support case with a flexible, feed-based
layout.
Module
Change Set Development Model
Understand application lifecycle management using declarative change
sets.
Module
Channel Management and Partner Portal Strategy
Learn best practices for channel sales and partner portal management in Sales Cloud.
Module
Chatter Administration for Lightning Experience
Get started with Chatter administration in Lightning Experience.
Module
Chatter Administration for Salesforce Classic
Develop a Chatter rollout strategy and help your users get started with enterprise social collaboration.
Module
Chatter for Lightning Experience
Learn how to use Chatter, update your profile, and start collaborating.
Module
Client List Growth with Financial Services Cloud
Grow your business with referrals and metrics.
Module
Client Management with Financial Services Cloud
Understand households, manage accounts, and track interactions with your customers.
Module
Collaborative Forecasts Configuration
Set up forecasting features to meet the needs of your sales teams.
Module
Collaborative Forecasts Setup
Set up forecasts to enable users to predict sales revenue and quantities.
Module
Commerce Cloud Basics
Give customers a seamless commerce experience that integrates
with your backend systems.
Module
Commerce Cloud Features
Learn how you can sell, recommend, and manage merchandise with
these powerful features.
Module
Communication Skills for Customer Service Agents
Learn effective communication techniques and best practices for engaging with customers.
Module
Community Cloud Basics
Use Community Cloud to connect with your customers, partners, and employees.
Module
Community Search Basics
Set up search features so community members can find the information they need.
Module
Company-Wide Org Settings
Learn about search, regional settings, multiple currencies, and user interface controls.
Module
Competitor Tracking in Salesforce
Learn to build and deploy a sales process for gathering valuable competitive insights.
Module
Configurable Bundles in Salesforce CPQ
Learn how to create bundles of products using Salesforce CPQ.
Module
Consulting Partner Basics
Plan, build, and manage your business as a Salesforce consulting partner.
Module
Consumer Interaction Management
Take the consumer experience to the next level with real-time interaction management.
Module
Contact Center Transformation
Hire, coach, and empower service agents to succeed on any channel.
Module
Content Builder Basics
Configure and customize this powerful tool to implement a successful content strategy.
Module
Content Builder Features
Learn how to use Content Builder to create a library of customized, reusable content.
Module
Continuous Integration Using Salesforce DX
Set up continuous integration tools to improve the quality of your code.
Module
Culture of Feedback
Discover strategies and tools to help you establish a culture of feedback at your company.
Module
Custom Metadata Types
Learn how to customize, deploy, package, and upgrade application metadata with
ease.
Module
Customer Journey Basics
Connect your data, departments, and channels to deliver great 1-to-1 customer experiences.
Module
Customer Retention for Managers
Learn how to coach agents effectively and create your dream service workforce.
Module
Customer Service in the Fourth Industrial Revolution
Learn about the technologies, trends, and generational shifts impacting contact centers.
Module
Customer Success Strategies for AppExchange Partners
Help your customers succeed and turn them into advocates for your solutions.
Module
Data Migration and Service Cloud Setup
Move your data from Desk.com to Service Cloud and perform your initial setup.
Module
Data Quality
Discover strategies for assessing and improving the quality of your data in
Salesforce.
Module
Database & .NET Basics
Take what you know about SQL and apply that to SOQL, SOSL, and DML in Apex.
Module
Datasets and Dashboards in B2B Marketing Analytics
Use datasets, lenses, and dashboards to organize and analyze your marketing data.
Module
Demo Delivery Essentials
Prep and practice for a perfect demo delivery using techniques from Salesforce experts.
Module
Demo Storytelling
Craft a compelling customer story with personas, characters, and storyboards.
Module
Design Thinking for Sales
Discover what your prospects need so you can sell more effectively.
Module
Desk.com Organization
Use custom fields, labels, and views to organize your customer support cases.
Module
Desk.com Process Automation
Save time and improve data quality with automated notifications, rules, and macros.
Module
Desk.com Toolkit
Learn how to use the admin, agent, and business insights sections of Desk.com.
Module
Desk.com to Service Cloud Transition Basics
Assess your org readiness and plan the timing of your move to Service Cloud.
Module
Desk.com to Service Cloud Transition Plan
Evaluate your options for moving to Service Cloud and create your transition plan.
Module
Developer Console Basics
Get to know the Salesforce web-based integrated development environment
(IDE).
Module
Digital Advertising Transformed with Customer Data
Build a successful digital advertising strategy with an audience-based approach.
Module
Digital Banking Basics
Learn about key industry trends and how banks can use Salesforce to adapt to them.
Module
Digital Transformation
Explore trends causing companies to transform their products and customer relationships.
Module
Distributed Marketing Administration
Discover the power of Distributed Marketing and how to implement it.
Module
Distributed Marketing Features
Learn to send branded, personalized messages to customers with Distributed Marketing.
Module
Dreamforce & Next Steps
Make the most of your time at Dreamforce and keep learning after the event.
Module
Dreamforce Ready
Learn why Dreamforce is the must-attend event of the year and develop your game plan.
Module
Drucker School—Balanced Scorecard
Use a balanced scorecard to track your progress and get your company aligned.
Module
Drucker School—Business Performance Basics
Create a blueprint for your organizational actions by answering five questions.
Module
Drucker School—Customer & Market Strategy
Turn your organization into a customer and market-driven powerhouse with these insights.
Module
Drucker School—Information Competency
Learn best practices for improving information quality for your company.
Module
Drucker School—Organizational Change Leadership
Stay competitive with the Drucker principles for driving change within your organization.
Module
Duplicate Management
Resolve and prevent duplicates to increase user confidence in your data.
Module
Einstein Discovery Classic Basics
Listen to the stories your data can tell you with Einstein Discovery Classic.
Module
Einstein Discovery Classic Data Integration
Bring your data into Einstein Discovery Classic to get answers, insights, and recommendations.
Module
Einstein Discovery Classic Stories
Learn how to interpret the insights in your story with Einstein Discovery Classic.
Module
Einstein Discovery Classic Story Insights
Explore Story Insights in Einstein Discovery Classic to help you make informed decisions for your business.
Module
Einstein Intent API Basics
Build a deep-learning custom model to categorize text and automate business
processes.
Module
Email Marketing Strategies
Discover best practices to use when designing and sending an email.
Module
Entitlement Management
Deliver on the promise of great service to your customers with rules you
create.
Module
Equality Ally Strategies
Learn practical ways you can become an ally and promote Equality for all.
Module
Ethics and Integrity for Salesforce Partners
Learn about legal and ethical expectations for Salesforce partners.
Module
European Union Privacy Law Basics
Learn about the General Data Protection Regulation (GDPR) and how to comply.
Module
Event Monitoring
Discover insights into your Salesforce org with this powerful monitoring
feature.
Module
Event Monitoring Analytics App
Use a powerful prebuilt app to visualize your Salesforce event log data.
Module
External Services
Connect an external service to Salesforce and invoke methods based on that service.
Module
Field Service Center Customization
Customize, track, and report on your mobile service workflow.
Module
Field Service Lightning Basics
Learn about Field Service Lightning and set service territories.
Module
Field Service Preventive Maintenance
Track the installation, replacement, and periodic maintenance of your customers'
assets.
Module
Financial Services Cloud Basics
Learn how to use Financial Services Cloud and customize it for your business.
Module
Financial Services Cloud Customization
Learn how to set up Financial Services Cloud for your unique business.
Module
Financial Services Cloud Data Modeling
Structure your financial services data with objects, fields, and relationships.
Module
Financial Services Cloud Release Readiness
Learn about the Salesforce release cycle and how to prepare your org for a new release.
Module
Financial Services Cloud for Users
Learn the basics of working in Financial Services Cloud and watch your productivity soar.
Module
Girl Scout Leadership Lessons
Develop your leadership skills with insights from Girl Scouts of the USA.
Module
Gmail Integration
Help reps track customer interactions and work their Salesforce deals directly in
Gmail.
Module
Google Analytics 360 Integration for Marketing Cloud
Get better insights from your data and build deeper relationships with your customers.
Module
Google Analytics Basics
Sign up for a Google Analytics account, set your goals, and link with AdWords.
Module
Google Analytics Reports & Dashboards
Get key insights for your site with out-of-the-box Google Analytics reports & dashboards.
Module
Great Management
Learn the five characteristics of management at Salesforce and start your manager journey.
Module
HEDA Data Management
Populate your higher ed org with data and create relationships, courses, and
programs.
Module
Health Cloud Basics
See how Salesforce Health Cloud makes patient care more collaborative
and connected.
Module
Health Cloud Customization
Learn how to set up Salesforce Health Cloud for your unique organization.
Module
Health Cloud Patient Data Displays
Tailor the health timeline, patient card, and list filters to cover your patients’
needs.
Module
Health Cloud for Payers
Learn how to deliver fantastic member experiences with Health Cloud for Payers.
Module
Healthy Eating with Salesforce’s Executive Chef
Get info, tips, and recipes to make delicious plant-rich meals.
Module
Heroku Enterprise Basics
Learn the basics of how and when to use the Heroku Enterprise platform.
Module
Hiring Practices for Sales Teams
Learn interview techniques to identify the best sales talent for your company.
Module
Holiday Readiness with Salesforce B2C Commerce
Review the past year's holiday season to strategize your
promotions for next year.
Module
Identity Basics
Secure your org so users can log in once to access a variety of apps, orgs, and
services.
Module
Identity for Customers
Use Salesforce Identity to engage your customers and attract new ones.
Module
Impact of Unconscious Bias
Recognize unconscious bias and its impact on employee performance.
Module
Impacts of the Fourth Industrial Revolution
Learn how the Fourth Industrial Revolution affects business, society, and individuals.
Module
Inclusive Leadership Practices
Use the five principles of inclusive leadership to create a culture of Equality at work.
Module
Injection Vulnerability Prevention
Find and fix cross-site scripting, SOQL injection, and other
vulnerabilities.
Module
Innovation Basics
Cultivate the right behaviors and team to ignite innovation in your
organization.
Module
Innovation Customer Discovery
Learn tactics for rapid research that will help you better understand your customers.
Module
Innovation Ideation & Prototyping
Work as a team to generate and prioritize ideas and build rapid prototypes.
Module
Innovation Project Definition
Define a problem that requires fresh thinking and scope your innovation project.
Module
Innovation Solution
Learn how to craft a compelling solution story, business case, and implementation plan.
Module
Intelligent Marketing, Sales, and Customer Service for Banks
Learn how the Salesforce platform transforms banking in the Age of the Customer.
Module
Intelligent Referrals and Scoring with Financial Services Cloud
Prioritize relationships and collaborate across lines of business with referral management.
Module
JavaScript Skills for Salesforce Developers
Learn key JavaScript skills and how they apply to the Lightning Component framework.
Module
Knowledge Basics for Lightning Experience
Use Lightning Knowledge to create a knowledge base for better customer service.
Module
Knowledge Basics for Salesforce Classic
Help employees and customers find answers fast with an online, searchable knowledge base.
Module
Knowledge Search Basics
Learn how search works in Salesforce Knowledge and customize
search in your org for better results.
Module
Lead to Cash Sales Features
Optimize Salesforce with the right combination of products for your sales teams.
Module
Leads & Opportunities for Lightning Experience
Learn to power your sales process with leads and opportunities in
Salesforce.
Module
Leads & Opportunities for Salesforce Classic
Learn how you can power your sales process with leads and opportunities in Salesforce.
Module
Lightning Alternatives to JavaScript Buttons
Discover Lightning-friendly solutions for your JavaScript button use
cases.
Module
Lightning App Builder
Build custom pages for Lightning Experience and the Salesforce mobile app quickly
with point-and-click tools.
Module
Lightning Apps
Learn about Lightning apps, create one, and upgrade a Classic app to
Lightning.
Module
Lightning Component Core Concepts
Explore key Lightning component concepts by comparing them with Visualforce.
Module
Lightning Component Skills & Tools
Set up your dev environment and get started building Lightning components.
Module
Lightning Component Tips & Gotchas
Learn development tips, tricks, and things to watch out for.
Module
Lightning Components Basics
Use Lightning Components to build modern web apps with reusable UI components.
Module
Lightning Data Service Basics
Learn about force:recordData, its benefits, and how to use it in your components.
Module
Lightning Design System
Build pixel-perfect enterprise apps using our design guidelines and CSS framework.
Module
Lightning Dialer
Learn how Lightning Dialer can make sales teams more efficient and
productive.
Module
Lightning Experience Basics
Explore our new user experience and learn how to enable it for your
organization.
Module
Lightning Experience Customization
Customize the Lightning Experience user interface without writing any code.
Module
Lightning Experience Development
Understand how our new UX impacts Apex, Visualforce, APIs, and more.
Module
Lightning Experience Features
Examine new sales tools for managing Leads, Opportunities, and more.
Module
Lightning Experience Productivity
Learn tips to boost your daily productivity in Lightning Experience.
Module
Lightning Experience Rollout
Develop a rollout strategy to help your users get started with our new user
interface.
Module
Lightning Experience for Sales
Drive adoption of sales features through customizations that work best for your
company.
Module
Lightning Experience for Salesforce Classic Users
Get comfortable with Lightning Experience so you can get back to work.
Module
Lightning Flow
Automate processes for every app, experience, and portal with declarative tools.
Module
Marketing Automation Strategies
Learn to scale your marketing efforts using first-party data, templates, and automations.
Module
Marketing Cloud Basics
Explore our powerful suite of products and start building your digital marketing strategy.
Module
Marketing Cloud Connect
Configure Salesforce CRM and Marketing Cloud to share key data across your clouds.
Module
Marketing Cloud Email Specialist Certification Maintenance (Spring '18)
Review product updates to maintain your Email Specialist certification.
Module
Marketing Cloud Products
Connect with the right person, the right way, at the right time with Marketing Cloud.
Module
Marketing Cloud Social Specialist Certification Maintenance (Spring '18)
Review updates to Social Studio to maintain your certification.
Module
Marketing Cloud for Consulting Partners
Launch a Marketing Cloud practice to grow your business.
Module
Marketing Content Creation
Learn the value of successful content and how our tools can help you create it.
Module
Marketing and Service for Commerce Cloud
Unify your service and marketing experience with the Salesforce
Customer Success Platform.
Module
Military Veteran Recruitment Strategy
Build a strategy and implement an action plan for hiring military veterans.
Module
Military-Friendly Workplaces
Implement inclusive workplace policies for military veterans and reservists.
Module
Mindful Living with the Plum Village Monastics
Harness the power of mindfulness to reduce stress and create peace and joy in your day.
Module
Mobile Analytics Exploration
Get ready to explore your company's data from your mobile device.
Module
Mobile Strategy Development
Transform your business by crafting, executing, and refining your mobile
strategy.
Module
MuleSoft Basics
Learn how MuleSoft simplifies the design and management of your APIs and integrations.
Module
Offline Management
Manage offline access for Android and iOS apps using Salesforce Mobile SDK.
Module
Omni-Channel Basics
Unify your channels and manage your agent capacity with Omni-Channel and routing
rules.
Module
Omni-Channel Readiness and Digital Engagement
Prepare your contact center for the multi-channel world.
Module
One-on-One Meetings
Learn tips for having productive one-on-one meetings with your direct reports.
Module
Organizational Alignment (V2MOM)
Use the V2MOM process to get aligned on goals and strategies across the company.
Module
Outlook Integration
Help reps track customer interactions and work their Salesforce deals directly in
Outlook.
Module
Package Development Readiness
Get ready to break up your org's metadata and adopt package development.
Module
Pardot Engagement Studio
Build responsive, highly personalized customer journeys using Engagement Studio in Pardot.
Module
Pardot Lead Nurturing
Learn about lead nurturing and build a content strategy for engagement programs.
Module
Pardot Lead Scoring and Grading
Use scoring and grading to identify the best leads for your sales team.
Module
Partner Relationship Management
Learn how Sales Cloud PRM can help you achieve your channel sales goals.
Module
Path & Workspaces
Guide your reps through opportunity stages with helpful assistance and an optimized
page layout.
Module
Picklist Administration
Choose the right picklist field for the job, manage picklists, and share picklist
values.
Module
Platform App Builder Certification Maintenance (Summer '18)
Review updates to Salesforce to maintain your Platform App Builder certification.
Module
Platform Developer I Certification Maintenance (Summer '18)
Review updates to Salesforce to maintain your Platform Developer I certification.
Module
Platform Development Basics
Meet the tools and technologies that power development on the Salesforce platform.
Module
Platform Events Basics
Deliver custom notifications within the Salesforce platform and in external
apps.