Module
Lightning Experience Basics
Explore our new user experience and learn how to enable it for your
organization.
Modules: dive into specific topics
Modules introduce you to specific topics in bite-sized units. Learn what a feature is, when it's helpful, and how to use it. Then test yourself with interactive challenges.
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Module
Lightning Experience Rollout
Develop a rollout strategy to help your users get started with our new user
interface.
Module
CRM Basics for Salesforce Classic
Get started with navigating Salesforce CRM and personalizing your experience.
Module
Lightning Experience Development
Understand how our new UX impacts Apex, Visualforce, APIs, and more.
Module
Visualforce & Lightning Experience
Learn how to use Visualforce to customize your Lightning Experience.
Module
Apex Basics & Database
Use Apex to add business logic and manipulate your data in Salesforce.
Module
Event Monitoring
Discover insights into your Salesforce org with this powerful monitoring
feature.
Module
Analytics Basics
Uncover new insights from your business data using Analytics and the smarts of Einstein.
Module
Marketing Cloud Social Specialist Certification Maintenance (Spring '17)
Review updates to Social Studio to maintain your certification.
Module
Salesforce Mobile App Customization
Customize your mobile experience with the Salesforce app.
Module
Salesforce Basics for Nonprofits
Build a solid foundation for implementing Salesforce at your nonprofit.
Module
Apex Enterprise Patterns: Service Layer
Form a durable core for your apps with reusable code and efficient API consumption.
Module
Branded Mobile Apps with mySalesforce
Use mySalesforce to create and release your own branded mobile app.
Module
Visualforce Mobile
Use Visualforce to customize and expand your Salesforce mobile
experience.
Module
Lightning Experience for Sales
Drive adoption of sales features through customizations that work best for your
company.
Module
Database & .NET Basics
Take what you know about SQL and apply that to SOQL, SOSL, and DML in Apex.
Module
Sales Cloud: Quick Look
Grow your business, boost productivity, and make smart decisions with Sales Cloud.
Module
Trust and Influence
Explore tactics for building trust and strategies to influence a desired outcome.
Module
Data Quality
Discover strategies for assessing and improving the quality of your data in
Salesforce.
Module
Storytelling & Communication
See how stories make your meetings, presentations, and communications more compelling.
Module
Mobile Strategy Development
Transform your business by crafting, executing, and refining your mobile
strategy.
Module
Innovation Customer Discovery
Learn tactics for rapid research that will help you better understand your customers.
Module
Big Object Basics
Learn about big objects, their use cases, and how to create and query
them.
Module
Event Monitoring Analytics App
Use a powerful prebuilt app to visualize your Salesforce event log data.
Module
Marketing Automation Strategies
Learn to scale your marketing efforts using first-party data, templates, and automations.
Module
Customer Success Strategies for AppExchange Partners
Help your customers succeed and turn them into advocates for your solutions.
Module
Field Service Center Customization
Customize, track, and report on your mobile service workflow.
Module
Continuous Integration Using Salesforce DX
Set up continuous integration tools to improve the quality of your code.
Module
Service Console Customization
Customize the Service Console to increase agent productivity and make your customers love you.
Module
Knowledge Basics
Help employees and customers find answers fast with an online, searchable knowledge base.
Module
Scrum and Kanban at Salesforce
Discover two workflows that Salesforce teams use for agile development.
Module
Innovation Basics
Cultivate the right behaviors and team to ignite innovation in your
organization.
Module
Innovation Project Definition
Define a problem that requires fresh thinking and scope your innovation project.
Module
Einstein Discovery Story Insights
Learn how Einstein Discovery can help you make informed decisions for your business.
Module
Gmail Integration
Help reps track customer interactions and work their Salesforce deals directly in
Gmail.
Module
App Development with Salesforce DX
Use the Salesforce command-line interface to create, convert, and deploy
apps.
Module
Injection Vulnerability Prevention
Find and fix cross-site scripting, SOQL injection, and other
vulnerabilities.
Module
Marketing Cloud Email Specialist Certification Maintenance (Spring '18)
Review product updates to maintain your Email Specialist certification.
Module
Analytics App Template Development
Use templates to distribute Einstein Analytics apps to your partners and customers.
Module
Apex Enterprise Patterns: Domain & Selector Layers
Programmatically create powerful queries, perform operations, and invoke business logic.
Module
UX Prototyping Basics
Get to know prototypes and how to use Salesforce Lightning Design System to build them.
Module
Sales Territory Planning
Use key metrics to plan sales territories that grow your bottom line.
Module
Territory Management Best Practices
Learn tips to get the most out of Enterprise Territory Management.
Module
Artificial Intelligence Basics
Learn what AI is and how it will transform CRM and the customer experience.
Module
Lightning Component Tips & Gotchas
Learn development tips, tricks, and things to watch out for.
Module
Lightning Apps
Learn about Lightning apps, create one, and upgrade a Classic app to
Lightning.
Module
Einstein High Velocity Sales Cloud
Turbocharge sales by pairing up powerful sales features with the smarts of Einstein.
Module
Entitlement Management
Deliver on the promise of great service to your customers with rules you
create.
Module
Desk.com Organization
Use custom fields, labels, and views to organize your customer support cases.
Module
Innovation Ideation & Prototyping
Work as a team to generate and prioritize ideas and build rapid prototypes.
Module
Desk.com to Service Cloud Transition Plan
Evaluate your options for moving to Service Cloud and create your transition plan.
Module
Products, Quotes, & Contracts
Configure price books, templates, and contracts to help your sales reps sell
products.
Module
Duplicate Management
Resolve and prevent duplicates to increase user confidence in your data.
Module
Technologies and Trends of the Fourth Industrial Revolution
Learn about the ten breakthrough technologies fueling the Fourth Industrial Revolution.
Module
One-on-One Meetings
Learn tips for having productive one-on-one meetings with your direct reports.
Module
Desk.com Toolkit
Learn how to use the admin, agent, and business insights sections of Desk.com.
Module
Identity Basics
Secure your org so users can log in once to access a variety of apps, orgs, and
services.
Module
Salesforce Mobile App Security and Compliance
Secure the Salesforce mobile app and control access to Salesforce from mobile
devices.
Module
Commerce Cloud Basics
Give customers a seamless commerce experience that integrates
with your backend systems.
Module
Salesforce Agile Basics
Discover how Salesforce became agile and revolutionized product development.
Module
Pardot Lead Nurturing
Learn about lead nurturing and build a content strategy for engagement programs.
Module
Pardot Lead Scoring and Grading
Use scoring and grading to identify the best leads for your sales team.
Module
Platform Events Basics
Deliver custom notifications within the Salesforce platform and in external
apps.
Module
Advanced Formulas
Learn how to write clean, easy-to-understand formulas for complex use
cases.
Module
Salesforce Ecosystem
Witness the awesomeness of our incredible partner ecosystem and customer community.
Module
Application Lifecycle Management
Learn best practices for team app development and lifecycle management.
Module
Path & Workspaces
Guide your reps through opportunity stages with helpful assistance and an optimized
page layout.
Module
Company-Wide Org Settings
Learn about search, regional settings, multiple currencies, and user interface controls.
Module
Lightning Flow
Automate processes for every app, experience, and portal with declarative tools.
Module
Google Analytics Basics
Sign up for a Google Analytics account, set your goals, and link with AdWords.
Module
Pardot Engagement Studio
Build responsive, highly personalized customer journeys using Engagement Studio in Pardot.
Module
Identity for Customers
Use Salesforce Identity to engage your customers and attract new ones.
Module
Dreamforce & Next Steps
Make the most of your time at Dreamforce and keep learning after the event.
Module
Salesforce Release Strategies
Learn how Salesforce releases new features and how your company can make the most of them.
Module
Omni-Channel Basics
Unify your channels and manage your agent capacity with Omni-Channel and routing
rules.
Module
Shield Platform Encryption
Encrypt your data at-rest in the cloud and manage the life cycle of your encryption
keys.
Module
Lightning Data Service Basics
Learn about force:recordData, its benefits, and how to use it in your components.
Module
Sales Analytics App
Put Sales Cloud data to work with the powerful dashboards of the Analytics app.
Module
Design Thinking for Sales
Discover what your prospects need so you can sell more effectively.
Module
AppExchange App Strategy
Identify the tools and technologies needed to build your AppExchange app.
Module
Financial Services Cloud Data Modeling
Structure your financial services data with objects, fields, and relationships.
Module
Sales Cloud Productivity Best Practices
Optimize Sales Cloud so your team can be productive every single day.
Module
Salesforce CPQ Basics
Discover how Salesforce CPQ helps your sales team create quotes faster than ever before.
Module
Lightning Experience Reports & Dashboards
Visualize key business metrics in real-time using Lightning Experience.
Module
Salesforce Einstein Features
Discover insights and predict outcomes with this powerful set of AI-enhanced
features.
Module
Salesforce Cloud Benefits
Understand the flexibility of a "complete" CRM that evolves with your business needs.
Module
Analytics Dashboard Navigation
Find your way around dashboards and drill in to get the insights you need.
Module
Session-Based Permission Sets and Security
Use session-based permission sets to limit access to data in your org.
Module
AppExchange App Trial Management
Convert your prospects to customers with a free trial of your AppExchange app.
Module
Service Cloud Essentials Features
Navigate Service Cloud Essentials and learn how to use the service console.
Module
Health Cloud Customization
Learn how to set up Salesforce Health Cloud for your unique organization.
Module
Service Cloud Platform Efficiency
Drive profitability with customer self-service, mobile connectivity, and analytics.
Module
Marketing Cloud Social Specialist Certification Maintenance (Spring '18)
Review updates to Social Studio to maintain your certification.
Module
Process Design Without Limits
Understand limits and avoid them as you work on objects and customize your org.
Module
Sales Rep Training
Help your team think beyond their quotas and adopt creative sales techniques.
Module
Security Basics
Educate your users, protect your Salesforce org, and encourage a culture of security.
Module
Field Service Lightning Basics
Learn about Field Service Lightning and set service territories.
Module
Financial Services Cloud Basics
Learn how to use Financial Services Cloud and customize it for your business.
Module
Apex & .NET Basics
Discover similarities between programming in .NET and Apex, and learn the basics of starting with Apex.
Module
Service Cloud Macros
Save time for your support agents by creating and running helpful macros.
Module
Transaction Security
Automatically monitor events and get instant notifications, based on rules you create.
Module
Custom Metadata Types
Learn how to customize, deploy, package, and upgrade application metadata with
ease.
Module
Quip Basics
Explore how Quip can simplify your team workflow with flexible docs and spreadsheets.
Module
Lead to Cash Sales Features
Optimize Salesforce with the right combination of products for your sales teams.
Module
Email Marketing Strategies
Discover best practices to use when designing and sending an email.
Module
Salesforce Mobile App Basics
Collaborate with your teammates on the go with the Salesforce mobile app.
Module
Hiring Practices for Sales Teams
Learn interview techniques to identify the best sales talent for your company.
Module
Collaborative Forecasts Configuration
Set up forecasting features to meet the needs of your sales teams.
Module
Business Value of Equality
Understand the societal and business value of having a diverse, inclusive
workforce.
Module
Lightning Experience Features
Examine new sales tools for managing Leads, Opportunities, and more.
Module
Diversity and Inclusion Strategies
Learn what steps you can take to celebrate diversity and foster inclusion at
work.
Module
Lightning Component Core Concepts
Explore key Lightning component concepts by comparing them with Visualforce.
Module
Drucker School—Business Performance Basics
Create a blueprint for your organizational actions by answering five questions.
Module
Financial Services Cloud Customization
Learn how to set up Financial Services Cloud for your unique business.
Module
Volunteer Management
Find and connect with skilled volunteers and track their work in
Salesforce.
Module
Lightning Alternatives to JavaScript Buttons
Discover Lightning-friendly solutions for your JavaScript button use
cases.
Module
AppExchange Partner Business Planning
Target your market, create a go-to-market plan, and build your team for your new
business.
Module
Desk.com to Service Cloud Transition Basics
Assess your org readiness and plan the timing of your move to Service Cloud.
Module
Marketing Cloud Products
Connect with the right person, the right way, at the right time with Marketing Cloud.
Module
Digital Advertising Transformed with Customer Data
Build a successful digital advertising strategy with an audience-based approach.
Module
Outlook Integration
Help reps track customer interactions and work their Salesforce deals directly in
Outlook.
Module
Salesforce CRM Customization and Extension
Make your Salesforce CRM even better with these powerful features.
Module
Salesforce Career Exploration for Students
Prepare for your career and learn about jobs at Salesforce.
Module
Culture of Feedback
Discover strategies and tools to help you establish a culture of feedback at your company.
Module
Service Cloud Platform: Quick Look
Supercharge your agents with omni-channel tools and an intelligent service platform.
Module
Health Cloud Basics
See how Salesforce Health Cloud makes patient care more collaborative
and connected.
