Module
Business Value of Equality
Understand the societal and business value of having a diverse, inclusive workforce.
Modules: dive into specific topics
Modules introduce you to specific topics in bite-sized units. Learn what a feature is, when it's helpful, and how to use it. Then test yourself with interactive challenges.
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Module
Accountability & Delegation
Master these dual skills to lead your team to success and maximize your impact.
Module
Accounts & Contacts for Salesforce Classic
Discover how accounts and contacts work together in Salesforce.
Module
Advanced Formulas
Learn how to write clean, easy-to-understand formulas for complex use
cases.
Module
Alexa Development Basics
Learn about the voice-enabled, cloud-powered service behind Echo devices from Amazon.
Module
Alignment with Your Manager
Learn how to align with your manager and why it's important for you and your team.
Module
Analytics App Template Development
Use templates to distribute Einstein Analytics apps to your partners and customers.
Module
Analytics Apps Basics
Discover Analytics prebuilt apps with Einstein and learn how to create them.
Module
Analytics Basics
Uncover new insights from your business data using Analytics and the smarts of Einstein.
Module
Analytics Dashboard Building Basics
Make magic happen with Analytics dashboards and the smarts of Einstein.
Module
Analytics Dashboard Navigation
Find your way around dashboards and drill in to get the insights you need.
Module
Apex & .NET Basics
Discover similarities between programming in .NET and Apex, and learn the basics of starting with Apex.
Module
Apex Basics & Database
Use Apex to add business logic and manipulate your data in Salesforce.
Module
Apex Enterprise Patterns: Domain & Selector Layers
Programmatically create powerful queries, perform operations, and invoke business logic.
Module
Apex Enterprise Patterns: Service Layer
Form a durable core for your apps with reusable code and efficient API consumption.
Module
Apex Metadata API
Simplify your app’s setup and upgrade experience by working with metadata from Apex.
Module
App Development with Salesforce DX
Use the Salesforce command-line interface to create, convert, and deploy
apps.
Module
App Licensing and Customer Support for AppExchange
Manage licenses for your app, and provide great customer support.
Module
App Logic Vulnerability Prevention
Find and fix clickjacking, open redirects, cross-site request forgery, and other
vulnerabilities.
Module
AppExchange App Development
Roll up your sleeves and develop, package, and test your first AppExchange app.
Module
AppExchange App Strategy
Identify the tools and technologies needed to build your AppExchange app.
Module
AppExchange App Trial Management
Convert your prospects to customers with a free trial of your AppExchange app.
Module
AppExchange Basics
Extend the power of Salesforce with solutions and services from
AppExchange.
Module
AppExchange Partner Basics
Build a business on the Salesforce platform with the AppExchange Partner Program.
Module
AppExchange Partner Business Planning
Target your market, create a go-to-market plan, and build your team for your new
business.
Module
AppExchange Security Review
Devise an app security strategy and prepare for a security review.
Module
Application Lifecycle Management
Learn best practices for team app development and lifecycle management.
Module
Architecture of Commerce Cloud Digital
Learn the architecture and tools you use to develop for
Commerce Cloud Digital.
Module
Artificial Intelligence Basics
Learn what AI is and how it will transform CRM and the customer experience.
Module
Artificial Intelligence for Customer Service
See how artificial intelligence is changing customer service, from chatbots to analytics.
Module
Atlassian Agile Basics
Discover Atlassian's take on agile project management, work prioritization, teams, and ceremonies.
Module
Atlassian Overview of Agile Frameworks
Get insights from Atlassian on the two most popular agile frameworks: Scrum and Kanban.
Module
Audience Segmentation
Segment your audience and deliver the right message to the right person at the right time.
Module
B2B Marketing Analytics Basics
See your marketing and sales data in one place and sell more effectively.
Module
Big Object Basics
Learn about big objects, their use cases, and how to create and query
them.
Module
Branded Mobile Apps with mySalesforce
Use mySalesforce to create and release your own branded mobile app.
Module
CRM for Lightning Experience
Get started with Salesforce CRM and explore Lightning Experience.
Module
CRM for Salesforce Classic
Get started with navigating Salesforce CRM and personalizing your experience.
Module
Call Center Integration
Take customer calls by integrating your phone channel and support console.
Module
Career Development Planning
Build a career plan and learn how to land a job in the Salesforce ecosystem.
Module
Case Feed
Gain instant visibility into the timeline of a support case with a flexible, feed-based
layout.
Module
Chatter Administration for Lightning Experience
Get started with Chatter administration in Lightning Experience.
Module
Chatter Administration for Salesforce Classic
Develop a Chatter rollout strategy and help your users get started with enterprise social collaboration.
Module
Chatter for Lightning Experience
Learn how to use Chatter, update your profile, and start collaborating.
Module
Client List Growth with Financial Services Cloud
Grow your business with referrals and metrics.
Module
Client Management with Financial Services Cloud
Understand households, manage accounts, and track interactions with your customers.
Module
Collaborative Forecasts Configuration
Set up forecasting features to meet the needs of your sales teams.
Module
Collaborative Forecasts Setup
Set up forecasts to enable users to predict sales revenue and quantities.
Module
Commerce Cloud Basics
Give customers a seamless commerce experience that integrates
with your backend systems.
Module
Commerce Cloud Digital
Explore how Commerce Cloud Digital transforms the online
shopping experience.
Module
Commerce Cloud Digital for Developers
Get to know the tools and technologies you use to develop for
Commerce Cloud Digital.
Module
Commerce Cloud Digital for Merchandisers
Configure product listings, make them easy to find, and give
shoppers discounts they love.
Module
Commerce Cloud Features
Learn how you can sell, recommend, and manage merchandise with
these powerful features.
Module
Commerce Cloud for Consulting Partners
Get to know Commerce Cloud resources and design your first project.
Module
Communication Skills for Customer Service Agents
Learn effective communication techniques and best practices for engaging with customers.
Module
Community Cloud Basics
Use Community Cloud to connect with your customers, partners, and employees.
Module
Community Search Basics
Set up search features so community members can find the information they need.
Module
Company-Wide Org Settings
Learn about search, regional settings, multiple currencies, and user interface controls.
Module
Competitor Tracking in Salesforce
Learn to build and deploy a sales process for gathering valuable competitive insights.
Module
Consulting Partner Basics
Plan, build, and manage your business as a Salesforce consulting partner.
Module
Contact Center Transformation
Hire, coach, and empower service agents to succeed on any channel.
Module
Content Builder Basics
Configure and customize this powerful tool to implement a successful content strategy.
Module
Continuous Integration Using Salesforce DX
Set up continuous integration tools to improve the quality of your code.
Module
Culture of Feedback
Discover strategies and tools to help you establish a culture of feedback at your company.
Module
Custom Metadata Types
Learn how to customize, deploy, package, and upgrade application metadata with
ease.
Module
Customer Retention for Managers
Learn how to coach agents effectively and create your dream service workforce.
Module
Customer Success Strategies for AppExchange Partners
Help your customers succeed and turn them into advocates for your solutions.
Module
Data Migration and Service Cloud Setup
Move your data from Desk.com to Service Cloud and perform your initial setup.
Module
Data Quality
Discover strategies for assessing and improving the quality of your data in
Salesforce.
Module
Database & .NET Basics
Take what you know about SQL and apply that to SOQL, SOSL, and DML in Apex.
Module
Datasets and Dashboards in B2B Marketing Analytics
Use datasets, lenses, and dashboards to organize and analyze your marketing data.
Module
Demo Delivery Essentials
Prep and practice for a perfect demo delivery using techniques from Salesforce experts.
Module
Demo Storytelling
Craft a compelling customer story with personas, characters, and storyboards.
Module
Design Thinking for Sales
Discover what your prospects need so you can sell more effectively.
Module
Desk.com Organization
Use custom fields, labels, and views to organize your customer support cases.
Module
Desk.com Process Automation
Save time and improve data quality with automated notifications, rules, and macros.
Module
Desk.com Toolkit
Learn how to use the admin, agent, and business insights sections of Desk.com.
Module
Desk.com to Service Cloud Transition Basics
Assess your org readiness and plan the timing of your move to Service Cloud.
Module
Desk.com to Service Cloud Transition Plan
Evaluate your options for moving to Service Cloud and create your transition plan.
Module
Developer Console Basics
Get to know the Salesforce web-based integrated development environment (IDE).
Module
Digital Advertising Transformed with Customer Data
Build a successful digital advertising strategy with an audience-based approach.
Module
Digital Banking Basics
Learn about key industry trends and how banks can use Salesforce to adapt to them.
Module
Digital Transformation
Explore trends causing companies to transform their products and customer relationships.
Module
Dreamforce & Next Steps
Make the most of your time at Dreamforce and keep learning after the event.
Module
Dreamforce Ready
Learn why Dreamforce is the must-attend event of the year and develop your game plan.
Module
Drucker School—Balanced Scorecard
Use a balanced scorecard to track your progress and get your company aligned.
Module
Drucker School—Business Performance Basics
Create a blueprint for your organizational actions by answering five questions.
Module
Drucker School—Customer & Market Strategy
Turn your organization into a customer and market-driven powerhouse with these insights.
Module
Drucker School—Information Competency
Learn best practices for improving information quality for your company.
Module
Drucker School—Organizational Change Leadership
Stay competitive with the Drucker principles for driving change within your organization.
Module
Duplicate Management
Resolve and prevent duplicates to increase user confidence in your data.
Module
Einstein Discovery Data Integration
Bring your data into Einstein Discovery to get answers, insights, and recommendations.
Module
Einstein Discovery Story Insights
Learn how Einstein Discovery can help you make informed decisions for your business.
Module
Einstein High Velocity Sales Cloud
Turbocharge sales by pairing up powerful sales features with the smarts of Einstein.
Module
Einstein Intent API Basics
Build a deep-learning custom model to categorize text and automate business
processes.
Module
Email Marketing Strategies
Discover best practices to use when designing and sending an email.
Module
Entitlement Management
Deliver on the promise of great service to your customers with rules you
create.
Module
Equality Ally Strategies
Learn practical ways you can become an ally and promote Equality for all.
Module
Ethics and Integrity for Salesforce Partners
Learn about legal and ethical expectations for Salesforce partners.
Module
European Union Privacy Law Basics
Learn about the General Data Protection Regulation (GDPR) and how to comply.
Module
Event Monitoring
Discover insights into your Salesforce org with this powerful monitoring
feature.
Module
Event Monitoring Analytics App
Use a powerful prebuilt app to visualize your Salesforce event log data.
Module
Field Service Center Customization
Customize, track, and report on your mobile service workflow.
Module
Field Service Lightning Basics
Learn about Field Service Lightning and set service territories.
Module
Field Service Preventive Maintenance
Track the installation, replacement, and periodic maintenance of your customers'
assets.
Module
Financial Services Cloud Basics
Learn how to use Financial Services Cloud and customize it for your business.
Module
Financial Services Cloud Customization
Learn how to set up Financial Services Cloud for your unique business.
Module
Financial Services Cloud Data Modeling
Structure your financial services data with objects, fields, and relationships.
Module
Financial Services Cloud for Users
Learn the basics of working in Financial Services Cloud and watch your productivity soar.
Module
Gmail Integration
Help reps track customer interactions and work their Salesforce deals directly in
Gmail.
Module
Google Analytics Basics
Sign up for a Google Analytics account, set your goals, and link with AdWords.
Module
Google Analytics Reports & Dashboards
Get key insights for your site with out-of-the-box Google Analytics reports & dashboards.
Module
Great Management
Learn the five characteristics of management at Salesforce and start your manager journey.
Module
HEDA Data Management
Populate your higher ed org with data and create relationships, courses, and
programs.
Module
Health Cloud Basics
See how Salesforce Health Cloud makes patient care more collaborative
and connected.
Module
Health Cloud Customization
Learn how to set up Salesforce Health Cloud for your unique organization.
Module
Health Cloud Patient Data Displays
Tailor the health timeline, patient card, and list filters to cover your patients’
needs.
Module
Heroku Enterprise Basics
Learn the basics of how and when to use the Heroku Enterprise platform.
Module
Hiring Practices for Sales Teams
Learn interview techniques to identify the best sales talent for your company.
Module
Identity Basics
Secure your org so users can log in once to access a variety of apps, orgs, and
services.
Module
Identity for Customers
Use Salesforce Identity to engage your customers and attract new ones.
Module
Impact of Unconscious Bias
Recognize unconscious bias and its impact on employee performance.
Module
Impacts of the Fourth Industrial Revolution
Learn how the Fourth Industrial Revolution affects business, society, and individuals.
Module
Inclusive Leadership Practices
Use the five principles of inclusive leadership to create a culture of Equality at work.
Module
Injection Vulnerability Prevention
Find and fix cross-site scripting, SOQL injection, and other
vulnerabilities.