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Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

+100포인트
모듈

Salesforce를 사용한 고객 서비스: 빠르게 살펴보기

Salesforce를 활용하여 보다 신속하고 개인화된 서비스를 제공하는 방법을 알아보세요.

~5분
+300포인트
모듈

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~20분
+200포인트
모듈

고객 서비스를 위한 인공 지능

챗봇부터 분석까지, 인공 지능이 고객 서비스를 어떻게 바꾸어 나가고 있는지 살펴봅니다.

~15분
+200포인트
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Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20분
+700포인트
모듈

Service Metrics

Make better business decisions based on customer service data.

~30분
+400포인트
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Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1시간 20분
+500포인트
모듈

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1시간 40분
링크

3 Change Management Tips To Keep Service Agents Agile

Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.

링크

Start Your Customer Service Automation Process With These 5 Questions

If you’ve had it with your multi-user, multi-step customer service workflows, here’s how to integrate automation.

링크

6 Key Customer Service Channels That Improve Customer Experience

These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers.

링크

Drive Employee Engagement: How Automation Leads to a Better Agent Experience

Strengthen your contact center and better serve your customers by making work more satisfying for agents.

링크

4 Ways To Rethink Your Customer Service Model for Fast, Quality Support

Help agents work together better by rethinking your approach to customer support.