#Trailhead Challenges토론 중인 항목 2,456개

I followed the steps in this Trailhead module: Automate Your Business Process

and I got as far as to create the Assignment Rules and Escalation Rules. But now when I check if it works using the following instructions from the module: 

1. From Setup, enter Case Escalations in the Quick Find Box, then select Case Escalations.
2. Filter the case escalations queue to show the case you just created by entering the criteria: Case To Escalate equals [case number for the case you just created].
3. Click Search

The case isn't found on Case Escalations in Setup. It says "No records to display".  

What did I do wrong? Why is the case not being found in Escalations? 

Weirdly, I passed this challenge on Trailhead - even if the last part didn't work! 

What is the main difference between the service setup and the setup , and why do we choose the setup button when creating an escalation rule while for the assignment rules and the queues we use the service setup. does it make a difference where I create them? 

Hello,

I created queue and assignment rule as per hands on challenge, I copy pasted the rule name to avoid any typos, even though the Rule is present , I still keep getting below error. I went through instructions one by one and when it did not work, I deleted the rule and created it again and still it didnt help

Challenge not yet complete in Mindful Shark Playground - First Playground for SF Basics

We can't find an assignment rule named 'Assign Panel2'.

#Trailhead Challenges

I can't see the below steps

1. Click Next.
2. From the Select a Page Layout menu, select Product Support Case Layout.
3. Click Save & New, and enter the details.

#Trailhead Challenges

Unable to complete the challenge, error says "We can't find user 'Ada Balewa' as a selected member of the 'Product Support Tier 2' queue.", while I have already completed this step.

Can someone suggest what needs to be done here?

#Trailhead Challenges