I have created an Agentforce One bot and integrated it with my community. I have more than 1000 users. When I log in and chat with one user, the conversation history is visible to another user who logs in separately. How can I make sure that each user only sees their own chat history and not other users' conversations?
답변 1개
Have you done full miaw setup where you are passing user details are pre chat variables and using Omni channel flow to link chats with users/contacts? Take a look at messaging session records internally and see how the linkage is happening. If it’s not happening today, you might have missed the steps i listed above.
