Hi everyone, good afternoon! Hope you're all doing well.
I’ve developed an Einstein Bot that integrates with an external service to verify the CNPJ (i.e., the company’s ID), and based on the result, the lead is either qualified or disqualified.
The verification is handled externally by a system called Neoway, which returns a decision through a field called ‘Descarte Automático’ (Automatic Discard) by flow, indicating whether the lead is qualified or not. However, this is causing verification errors because Salesforce is responding faster than the integration with Neoway.
As a result, sometimes the bot returns different outcomes than the external system, as they’re not synchronized in real time.
Has anyone experienced this issue and could offer some help?
Thanks in advance!
