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Lourdes Montero 님이 #Salesforce Developer에 질문했습니다
2015년 10월 23일 오후 4:22

Assign Case to queue without using assignment rules or apex

We are using Flow to create cases, we need to assign these cases to different queues. Since FLows do no trigger Assignment rules, what other functionality can I use to make this happen without having to use code?
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  1. Shashi Patowary (Accenture India)
    2015년 10월 23일 오후 5:07
    Hi Lourdes,

    You can create workflow rules to assign cases to a Queue.Basically you need to create a workflow rule (provide required filter condition) and add a field update on Case owner to assign it to a queue.

    Please let me know if it helps.

    Regards,

    Shashi
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