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Topics#SecurityFrank Dormann의 질문
Frank Dormann 님이 #Security에 질문했습니다
2016년 7월 27일 오전 10:25

case record type visibility restriction

Hi, we have 3 record types in cases. Cancelation, Support and Salesforce-tickets. I want that everybody is able create a salesforce-ticket, but just the sys admin should be able to see and work with them, because sometimes it´s sensitive data. What´s the best way to manage that? thanks for you help! Frank
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  1. Geoffrey Flynn (Jarvis)
    2016년 7월 27일 오전 10:59
    So the person creating it shouldn't be able to see it after creation?  Profile is how you lock down which type they create, but it has nothing to do with what records they can see.  You can build criteria based sharing rules using record type though to open up access as needed
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