답변 2개
Manju,
if you are asking how to create a case from Account using a custom button,
then refer these previous answers on how to use URL buttons to open a new case page with prepopulated information from the account / opportunity..
https://success.salesforce.com/answers?id=90630000000gvNdAAI
https://success.salesforce.com/answers?id=90630000000h1WcAAI