With Firefox 52 and latest Adobe Reader: Create Quote PDF results in "Please download Adobe Reader to view the PDF"

Question

I have a sales rep who reported to me that today he started having issues generating a PDF from a quote in Salesforce.  I had him check his browser version; it was Firefox 52.x.  I tried it in my Firefox browser with no problem; I had version 51.x.  I upgraded my FF to 52.x and now I'm having the same issue.  The error prompts me to download the latest version of Adobe Reader which I did but I still get the error.  Cleared the cache - still have the issue. Does anyone have any clues how to get around this other than using a different browser?

Miglena Armutlu · Answer

Hello David,

The article below provides more information about this issue: https://help.salesforce.com/articleView?id=Firefox-PDF-preview-starts-download-Adobe-Reader-loop&language=en_US&type=1

Hope it helps!

With Firefox 52 and latest Adobe Reader: Create Quote PDF results in "Please download Adobe Reader to view the PDF"

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