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Sumeet Vaid 님이 #Customer Service에 질문했습니다
We are planning to launch our customer portal very soon. We will be having the Answers and Ideas on the customer portal.  Since each Answer or Idea will necessarily be linked to an Account, I was wondering if we can have them show up as Related Lists on respective Account Pages, just like the way we have Campaign History, Opportunities etc.

 

So we will be able to see what Answer or Idea has the Account posted on my customer portal.
답변 1개
  1. 2010년 4월 12일 오전 11:08
    You could do this by creating a custom lookup field (Account Name) to the Account object on both the Ideas object and the Answers object. 

     

    The only issue with this is that you cannot populate the Account Name field from a workflow field update and therefore the Account Name would be blank unless you had your Portal users either input their Account Name or you wrote an Apex Trigger to populate the Account Name field from who the Portal User is and the Account they belong to.
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