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피드Anum ShamimHitesh Madan의 게시물
Hitesh Madan 님이 Anum Shamim 님의 피드에 글을 올렸습니다
2019년 4월 29일 오전 7:34

Hi Sunny,

 

Have you implemented Omni Channel Skill based routing for Live Agent?

 

Thanks,

Hitesh

댓글 3개
  1. Anum Shamim (Contour Software House)
    2019년 5월 3일 오전 11:20

    Hello Hitesh,

    You don't need to use any custom code as the one you have mentioned.

    Firstly,You have to create separate button for each skill.

    Secondly, use below code for routing:

    https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/live_agent_dev/live_agent_direct_to_agent_fallback_in_prechat_form.htm

    In my Process, I have used Button ID in option

    field.So

    ,whatever option was selected by customer the call is redirected to that agent.

    I hope this helps.

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