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Superbadge

Case Management Specialist Superbadge

Complete the capstone assessment to earn the Case Management Specialist Superbadge

~1시간

Case Management Specialist Superbadge

이 Superbadge 획득을 위해 해야 할 일

  1. Understand the stages of a case from submission to completion.
  2. Describe the fundamentals of dynamic case management.
  3. Review case priority based on channel and case origin.

이 Superbadge에서 테스트하는 개념

  • Service Agent Console
  • Case Management
  • Entitlement
  • Case Email
  • Case Routing
  • Macros
  • Omni-Channel
  • Case Feed

Case Management Specialist Superbadge

The Case Management Specialist Superbadge is a Salesforce credential composed of three superbadge units.

  1. Case Lifecycle Superbadge Unit
  2. Case Handling Fundamentals Superbadge Unit
  3. Channel Routing Superbadge Unit

Complete these units to unlock this superbadge, then complete the challenges below to earn the Case Management Specialist Superbadge.


Note

Note

Before you begin the challenges, review Case Management Specialist Superbadge: Trailhead Challenge Help.

Review Superbadge Challenge Help for information about the Salesforce Certification Program and the Superbadge Code of Conduct.

About the Case Lifecycle Superbadge Unit

Case Lifecycle Superbadge Unit Logo

Case Lifecycle Superbadge Unit
Tackle cases in the Service Console by utilizing your expertise as an agent.

Case Lifecycle Help Article


About the Case Handling Fundamentals Superbadge Unit

Case Handling Fundamentals Superbadge Unit Logo

Case Handling Fundamentals Superbadge Unit
Demonstrate proficiency in handling cases and resolving customer issues.

Case Handling Fundamentals Help Article


About the Channel Routing Superbadge Unit

Channel Routing Superbadge Unit Logo

Channel Routing Superbadge Unit
Engage with customers by routing cases based on priority and origin.

Channel Routing Help Article


Become a Case Management Specialist

Once you’ve completed the three superbadge units and the challenges below, you’ll be a bona fide Case Management Specialist!


Note

Note

You do not need a Salesforce org to complete the challenges in this superbadge. You can skip the Ready to Tackle This Superbadge? section below.

이 Superbadge에 도전할 준비가 되셨나요?

먼저 전제 조건을 완료하면 Case Management Specialist Superbadge에 대한 도전이 잠금 해제됩니다.

~1시간