See What's New with Customer Success and Skilling & Enablement
Learning Objectives
After completing this unit, you’ll be able to:
- Describe the new proactive monitoring alerts in Winter ’23.
- Explain what you can expect from the new Onboarding Team.
- Explain how to blend out-of-the-box guidance with your custom content.
- Describe the latest improvements to targeting capabilities.
Guidance Center
Blend out-of-the-box Salesforce guidance with engaging custom content to create the immersive learning experience your employees need.
Learn more about the Guidance Center.
In-App Guidance and Walkthroughs Enhancements
Now you have better control over your in-app guidance and walkthrough targeting and prompt capabilities, including more granular targeting, and masking for nontargeted elements.
Learn more about In-App Guidance and Walkthroughs enhancements.
Proactive Monitoring Enhancements
Proactive Monitoring alerts are now available for Data Sync Deferment (Marketing Cloud Engagement), Order Placement (Commerce Cloud), Critical 3rd Party Services (Commerce Cloud), Throttle Notification (Core), and Platform Event Limit (Core).
Learn more about Proactive Monitoring enhancements.
Onboarding Enhancements
Signature Success Plan onboarding is now even better. Our specialized Onboarding Team welcomes customers, captures their goals and pain points, and introduces them to all the benefits of Signature.
Learn more about Onboarding enhancements.
Guided Onboarding for Service Cloud, Platform, and Account Engagement
Designed for small and medium-sized businesses (SMBs), our 5-week onboarding program helps new admins jumpstart their Salesforce journey. Take advantage of instructor-led onboarding sessions, live check-ins, a dedicated Slack channel with like-minded peers, and more.
Learn more about Guided Onboarding for Service Cloud, Platform, and Account Engagement.
Expert Coaching Enhancements
Get the expert guidance you need to onboard, realize value, and grow. New session updates to our Premier Success Plans Expert Coaching catalog include net-new programs, refreshes, and much more.
Learn more about Coaching enhancements.
Salesforce Help Enhancements
Getting the help you need is faster and easier with the new Support Bot, available via Salesforce Help in Winter ’23.
