Learn About the Salesforce Ecosystem
Learning Objectives
After completing this unit, you’ll be able to:
- Describe various resources available to learn and apply in-demand Salesforce skills.
- Identify different Salesforce Customer 360 product offerings.
- Describe how companies use Salesforce.
- Differentiate between various job roles and career paths in the Salesforce ecosystem.
Key Topics
This unit prepares you for the Salesforce Ecosystem section of the Salesforce Associate exam, which makes up 32% of the overall exam. This section of the exam tests these topics.
- Trailhead
- Trailblazer Community
- Agentforce
- Types of instances
- Multitenant environment
This unit provides a number of interactive, real-world scenarios that are a lot like the ones you’ll encounter as a Salesforce associate. Looking at these scenarios helps prepare you to take the Salesforce ecosystem section of the Salesforce Associate exam. As you tackle the practice questions, you get immediate feedback on your answers, along with detailed information on why your answers are correct (or incorrect).
The unit also contains interactive flashcards centered around study topics that help you prepare for the Salesforce Ecosystem section of the exam.
Exam Practice Questions
Ready to jump in? The sample tool below is not scored—it’s just an easy way to quiz yourself. To use it, read the question, then click the answer you think is correct. Some questions may have more than one correct answer. Click Submit to learn whether the answer you chose is correct or incorrect, and why. If there’s a longer explanation, click 
to expand the window, then click anywhere in the window to close it. When you reach the end, you can review the answers or retake the questions.
Exam Topic Flashcards
The following flashcards cover the Salesforce ecosystem. Use these interactive flashcards to brush up on some of the key topics you’ll find on this part of the exam.
Read the question or term on each card, then click or tap the card to reveal the correct answer. Click the right-facing arrow to move to the next card and the left-facing arrow to return to the previous card.
Check out the table below for related study material.
Flashcard 1 |
Review Salesforce Platform Basics to understand the platform, navigate use cases, and build custom functionality. |
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Flashcard 2 and 3 |
Review AppExchange Basics to learn how to extend the platform with apps and services. |
Flashcard 4 |
Read What Is Trailhead Academy to understand and explore expert-led courses and credentials. |
Related Badges
Looking for more information? Explore these related badges.
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Congratulations! You’ve studied up on the Salesforce ecosystem. Next, take a look at navigation.