Section 1: Collaborate Online
In the following trails you'll find best practices for virtual collaboration and working across your team.
TAKE A BREAK: Join the Service Insider Community
Join the Service Insider community where you can connect with other service professionals. Sign in and introduce yourself!
Section 2: Wellness and Leading with Empathy
In the following trails, find tools to keep stay well and healthy and lead in all things with empathy.
TAKE A BREAK: Follow Service Cloud on Twitter
Head over to Twitter to make sure you're following Service Cloud!
Section 3: Use the Right Tools to Transform Virtual Productivity
In the following trails you'll find Service Cloud product tips and strategies that you can leverage to be more agile and productive.
Get the Most out of Customer Conversations
Explain the customer’s journey to get their problem solved and the proper tools that agents require to service customers efficiently.
Communicate in Real Time
Describe the tools and soft skills agents need to effectively communicate via SMS, mobile, and social interactions.
Preconfigured Service Cloud Dashboards
Four dashboards preconfigured to deliver actionable insights for your team.
Make and Track Calls with Lightning Dialer
After completing this module, you’ll be able to: Describe Lightning Dialer features, Create a call list, Use Lightning Dialer voicemail drop
Boost Service User Productivity in Lightning Experience with In-App Guidance
Install prompts to increase user adoption of five key Salesforce features.
How To Webinar: Service Cloud - Automate Your Case Management
Service Cloud experts will help you understand how to turn case assignments and escalation into a productivity tool.
TAKE A BREAK: Check out the Service Insiders Resources
A list of resources to help you and your team stay mentally and physically strong in a time of crises, as well as productivity tools.