I am trying to finish the Start Routing with Omni-channel module but I can't get in Available looks in loop until it throws an error "log into omni-channel failed". Could you help me?

@Enrique Sanchez- I usually recommend this when it comes to trailhead playgrounds. They are unstable. And if issues occur which require you to spend more time in fixing playground issues, over doing your actual challenge tasks??? Always create a new environment! 

Thanks for your response, @Kausstubh G Labhe

. I tried deleting the case data, but the same error persists. Do you have any other alternative options? 

I have configured the presence status service, the routing as well, I am testing this in Playground

Seems like its a repeated issue 

Please refer  

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