Workflow Email Notification

Question

When an email notification from a workflow kicks off, we want to have proof that it was sent and possibly be able to see the email sent to the customer or SF user for auditing purposes.  Is this standard functionality?  What can we do capture this in the system?

Steve Molis · Accepted Answer

As a practice I have myself CC'd on every WFR Email on my SFDC org.

You could also try checking the Email Logs on your SFDC org =>

https://help.salesforce.com/htviewhelpdoc?id=email_logs.htm&siteLang=en_US (https://help.salesforce.com/htviewhelpdoc?id=email_logs.htm&siteLang=en_US)

Steve Molis · Answer

So you're looking for a "copy" of the sent email?  For that you'll need to cc yourself, or maybe set up a dummy Email Archive User with a GMail address and have them added as a recipient on every email.

Workflow Email Notification

Data Management

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