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フィードAnum ShamimHitesh Madan の投稿
Hitesh Madan が Anum Shamim のフィードに投稿
2019年4月29日 7:34

Hi Sunny,

 

Have you implemented Omni Channel Skill based routing for Live Agent?

 

Thanks,

Hitesh

3 件のコメント
  1. Anum Shamim (Contour Software House)
    2019年5月3日 11:20

    Hello Hitesh,

    You don't need to use any custom code as the one you have mentioned.

    Firstly,You have to create separate button for each skill.

    Secondly, use below code for routing:

    https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/live_agent_dev/live_agent_direct_to_agent_fallback_in_prechat_form.htm

    In my Process, I have used Button ID in option

    field.So

    ,whatever option was selected by customer the call is redirected to that agent.

    I hope this helps.

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