See What’s New with MuleSoft, Analytics, Communications, and Media
Learning Objectives
After completing this unit, you’ll be able to:
- Explain how to automate the entire document lifecycle and jumpstart document workflows.
- Describe how to easily view all the related metrics on an account.
- Explain how to seamlessly manage data in a centralized order management hub through any commerce channel.
- Describe how to write DataWeave expressions from within the UI of Anypoint Code Builder.
- Explain how to harness generative AI to assist service agents in answering common customer inquiries.
Intelligent Document Processing
MuleSoft
Automate the entire document lifecycle and jump-start document workflows with natural language and pretrained models designed for common document types. Seamlessly integrate extracted data with downstream systems for a fully streamlined workflow.
Learn more about Intelligent Document Processing.
Anypoint Partner Manager Enhancements
MuleSoft
Ingest EDI orders into Salesforce Order Management using a ready-to-use B2B Accelerator for Anypoint Partner Manager. Efficiently integrate across your partner ecosystem and seamlessly manage data in a centralized order management hub through any commerce channel.
Learn more about Anypoint Partner Manager Enhancements.
Anypoint Flex Gateway Enhancements
MuleSoft
Use the ultrafast and lightweight API Gateway to secure APIs created on IBM Power, and manage them using a centralized control plane. Extend consistent governance and API protection to help modernize IBM Power apps.
Learn more about Anypoint Flex Gateway Enhancements.
DataWeave Expression Builder
MuleSoft
Write DataWeave expressions from within the UI of Anypoint Code Builder with features like function auto-complete, data pill drag and drop, syntax validation, and output previews.
Learn more about DataWeave Expression Builder.
Anypoint Monitoring Enhancements
MuleSoft
Get out-of-box OTel-based telemetry export service with centralized configuration. Now providing fast issue discovery and remediation with MuleSoft contextual data from Distributed Tracing.
Learn more about Anypoint Monitoring Enhancements.
Invocable Actions Enhancements
MuleSoft
Composer and RPA are now usable in Flow or Einstein Bots as invocable actions. These allow developers to package useful code functionality into declarative building blocks that admins and other noncoding users can utilize in a growing range of Salesforce tools.
Learn more about Invocable Actions Enhancements.
Write to Data Cloud
Analytics
Accelerate your Data Cloud journey by writing any CRM Analytics datasets to Data Cloud objects.
Virtual Private Connection for Snowflake on AWS
Analytics
Connect to Snowflake on AWS over a private connection.
Post CRMA Dashboards to Slack
Analytics
Post CRMA Dashboards directly to Slack with one click.
View Leads with EAM Inspection
Analytics
The Account Inspection component’s improved UX lets you easily view all the related metrics on an account.
Billing Inquiry Manager Enhancements
Communications
Empower service agents to view customer invoices and query service consumption and usage records. Use generative AI to help service agents answer common customer inquiries.
Learn more about Billing Inquiry Manager Enhancements.
Work Order Estimation
Communications
Set customer expectations with contextual work summaries grounded in customer assets, associated service contract entitlements, and warranties before the installation begins.
Learn more about Work Order Estimation.
Enterprise Sales Management Enhancements
Communications
Sales agents can now use bulk edit actions in a simplified "spreadsheet" user interface. Empower your subscribers with self-service features like Change of Plan, which lets them modify their purchase using Enterprise Sales Management.
Learn more about Enterprise Sales Management Enhancements.
TM Forum API Enhancements
Communications
TMF620 Product Catalog Management API enables updates from CRM to external systems. Now product managers can effectively manage their Product Catalog across the entire customer lifecycle.
Learn more about TM Forum API Enhancements.
Advertising Sales Management Enhancements
Media
Give users a comprehensive view of the media plan with enhanced Advertising Sales Management grid functionality with improved labels, display of configuration status with details, and upgrades to the print issue calendar.
Learn more about Advertising Sales Management Enhancements.