Iniziare a usare Trailhead
Ottieni badge, divertiti e costruisci la tua carriera su Salesforce.
Part I: Manage a Contact Center
Start on your service manager career with the basics of Service Cloud.
Organizational Alignment (V2MOM)
Use the V2MOM process to get aligned on goals and strategies across the company.
Salesforce Customer Service Strategies
Learn how Salesforce uses Service Cloud to deliver great customer service.
Team Engagement for Customer Service Managers
Learn how to keep teams engaged through culture, collaboration, and transparency.
Customer Retention for Managers
Learn how to coach agents effectively and create your dream service workforce.
Mindful Living with the Plum Village Monastics
Harness the power of mindfulness to reduce stress and create peace and joy in your day.
Communication Skills for Customer Service Agents
Learn effective communication techniques and best practices for engaging with customers.
Virtual Collaboration
Learn how to collaborate with distributed teams and manage remote employees.
Quip Basics
Explore how Quip can simplify your team workflow with flexible docs and spreadsheets.
Storytelling & Communication
Use storytelling to make your meetings, communications, and presentations more compelling.
Part II: Become a Service Leader
Manage up with business acumen.
Learn Drucker School MBA Essentials
Discover Peter Drucker's take on management with this MBA-focused curriculum from the Drucker School of Management.
Great Management
Explore and develop leadership behaviors within the Salesforce manager framework.
Intelligenza artificiale per l'assistenza clienti
Scopri come l'intelligenza artificiale sta trasformando l'assistenza clienti, dai chatbot ai dati analitici.
Salesforce Flow for Service
Simplify onboarding and guide your agents to resolve cases quickly and consistently.
Part III: Cross Train as a Technical Lead
Manage & train teams; optimize Service Cloud implementations.
Service Cloud Agent Productivity
Help your agents work faster and more efficiently in the Service Console.
Nozioni di base su Knowledge per Lightning Experience
Utilizza Lightning Knowledge per creare una Knowledge Base e ottimizzare l'Assistenza clienti.
Knowledge Search Basics
Learn how search works in Salesforce Knowledge and customize your org for better results.
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
Einstein Classification Apps for Service
Improve case data with predictive intelligence and save your support agents time.
Part IV: Accelerate as a Service Cloud Specialist
Hone Service Cloud product expertise with this Superbadge for technical practitioners.
Service Cloud Specialist
Configure Service Cloud to optimize case management, knowledge sharing, and analytics.