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Attività

How to Play

Complete by Dec. 31, 2024, to be entered for a chance to win* a Serviceblazer hoodie (1 of 50) or a Serviceblazer Astro Plush (1 of 100)

Attività

Eligibility for the Serviceblazer Quest: AI for Customer Service

No purchase necessary. Void where prohibited. Country of residence and other restrictions apply. See Official Rules below for details.

Attività

Eligibility for the Serviceblazer Quest: AI for Customer Service

Trailblazer must join or be in the Serviceblazer Slack Community, and post in the #intros channel.

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*Serviceblazer Quest: AI for Customer Service Official Rules

Review the rules above and click Mark as Complete to confirm you understand and agree to the Quest's rules.

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Join the Serviceblazer Community on Slack

Trailblazer must join or be in the Serviceblazer Slack Community.

~3 minuti
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Bookmark the Serviceblazer Content Hub

Be sure to have blogs, core resources, educational videos, and all the Serviceblazer content one click away!

~5 minuti
+100 punti
Modulo

Agente dell'assistenza Agentforce: breve panoramica

Aiuta i clienti con bot AI di nuova generazione che offrono risposte autonome e naturali.

~5 minuti
+100 punti
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Service and Data Cloud: Quick Look

Unlock crucial data for your agents and supervisors with Data Cloud.

~10 minuti
+100 punti
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Service Intelligence: Quick Look

Discover customer service insights from your data.

~5 minuti
+100 punti
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Knowledge Grounding for AI: Quick Look

Prepare your knowledge base to optimize AI-generated content.

~5 minuti
+300 punti
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Einstein Work Summaries for Service

Use generative AI to streamline service and capture case details in the flow of work.

~15 minuti
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Everything You need to Know about AI in Customer Service

How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.

~10 minuti
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Assistive AI for Field Service: An Introductory Guide

Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history.

~5 minuti
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The Future of Field Service: What you Need to Know for 2025

Here’s how leading companies are using technology like autonomous AI agents to meet those needs.

~6 minuti