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Salesforce's New Work.com Solution
Get all the latest thinking, models, advice, and our all-new Work.com solutions to support your return to the workplace.
BLOG: How Emotional Intelligence Increases Customer Loyalty
Learn what cancel culture is, what’s emotional intelligence and why it’s important.
BLOG: How Artificial Intelligence Can Build Empathy in Your Communications
Learn how Artificial intelligence (AI) can tailor the content, timing, and frequency of email messages.
BLOG: How to Engage Shoppers Across Generations in the COVID-19 Era and Beyond
Review a study that provide retailers with insights on what shoppers of different generations need now, and in the future.
BLOG: How Retailers Can Connect With Digital-Only Customers
Take a look at best practices for pivoting your retail experiences to digital and how brands are tackling traffic challenges head-on.
BLOG: 5 Steps to Prevent COVID Email Fatigue: Segment Sales Emails
Get tips on how to reach out to customers with updates and reminders without overloading them to the point of email fatigue.
Conoscere Marketing Cloud Engagement
Crea esperienze utente personali su email, mobile, social media, pubblicità e Web con Marketing Cloud Engagement.
BLOG: 5 Steps to Prevent COVID Email Fatigue with Marketing Cloud Segmentation
Learn how getting the right message to the right subscribers at the right time, to prevent COVID email fatigue.
Getting Started: Marketing Cloud: Data and Segmentation Basics Webinar
Watch the video on how to segment your data in Marketing Cloud. Premier and Signature Success Plan customers, sign up for the live webinar.
Contact Builder Implementation
Create a data model that gives businesses a single view of their customers.
Manage Campaigns with Journey Builder
Use this powerful Marketing Cloud tool to automate and optimize customer interactions.
Customer Journey Basics
Connect your data, departments, and channels to deliver great 1-to-1 customer experiences.
Connecting To Your Customers Across Every Channel With Salesforce Identity
Learn how to connect to your customer faster using Salesforce Identity.
Nozioni di base su Experience Cloud
Utilizza Experience Cloud per restare in contatto con clienti e partner.
Expand Service Cloud with Digital Engagement
Engage with customers on their favorite communication platforms.
BLOG: 4 Steps to Prevent COVID Email Fatigue with Pardot Segmentation
Get tips on using Pardot to help users target emails to specific prospects and ensure they only get emails that matter to them.
Engagement Studio for Marketing Cloud Account Engagement
Build responsive, highly personalized customer journeys using Engagement Studio.