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Salesforce's New Work.com Solution

Get all the latest thinking, models, advice, and our all-new Work.com solutions to support your return to the workplace.

+300 punti
Modulo

Digital Engagement

Engage with customers on any device to deliver exceptional experiences.

~35 minuti
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BLOG: How Emotional Intelligence Increases Customer Loyalty

Learn what cancel culture is, what’s emotional intelligence and why it’s important.

~5 minuti
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BLOG: How Artificial Intelligence Can Build Empathy in Your Communications

Learn how Artificial intelligence (AI) can tailor the content, timing, and frequency of email messages.

~5 minuti
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BLOG: How to Engage Shoppers Across Generations in the COVID-19 Era and Beyond

Review a study that provide retailers with insights on what shoppers of different generations need now, and in the future.

~7 minuti
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BLOG: How Retailers Can Connect With Digital-Only Customers

Take a look at best practices for pivoting your retail experiences to digital and how brands are tackling traffic challenges head-on.

~4 minuti
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BLOG: 5 Steps to Prevent COVID Email Fatigue: Segment Sales Emails

Get tips on how to reach out to customers with updates and reminders without overloading them to the point of email fatigue.

~4 minuti
+1,000 punti
Itinerario

Conoscere Marketing Cloud Engagement

Crea esperienze utente personali su email, mobile, social media, pubblicità e Web con Marketing Cloud Engagement.

~1 ora 5 minuti
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BLOG: 5 Steps to Prevent COVID Email Fatigue with Marketing Cloud Segmentation

Learn how getting the right message to the right subscribers at the right time, to prevent COVID email fatigue.

~4 minuti
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Getting Started: Marketing Cloud: Data and Segmentation Basics Webinar

Watch the video on how to segment your data in Marketing Cloud. Premier and Signature Success Plan customers, sign up for the live webinar.

+400 punti
Modulo

Contact Builder Implementation

Create a data model that gives businesses a single view of their customers.

~35 minuti
+1,200 punti
Itinerario

Manage Campaigns with Journey Builder

Use this powerful Marketing Cloud tool to automate and optimize customer interactions.

~1 ora 20 minuti
+300 punti
Modulo

Customer Journey Basics

Connect your data, departments, and channels to deliver great 1-to-1 customer experiences.

~25 minuti
+400 punti
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Advanced Customer Journeys

Build engaging journeys for each stage in the customer lifecycle.

~35 minuti
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Connecting To Your Customers Across Every Channel With Salesforce Identity

Learn how to connect to your customer faster using Salesforce Identity.

~40 minuti
+300 punti
Modulo

Nozioni di base su Experience Cloud

Utilizza Experience Cloud per restare in contatto con clienti e partner.

~30 minuti
+6,500 punti
Itinerario

Expand Service Cloud with Digital Engagement

Engage with customers on their favorite communication platforms.

~6 ore 25 minuti
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BLOG: 4 Steps to Prevent COVID Email Fatigue with Pardot Segmentation

Get tips on using Pardot to help users target emails to specific prospects and ensure they only get emails that matter to them.

~4 minuti
+400 punti
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Engagement Studio for Marketing Cloud Account Engagement

Build responsive, highly personalized customer journeys using Engagement Studio.

~1 ora 10 minuti
+2.200 punti
Modulo

Identity for Customers

Use Salesforce Identity to engage your customers and attract new ones.

~1 ora 5 minuti