Hi all ,
I wanted to check...
On a quotation, an email received by John is visible to other users who have access to the record. However, users such as Mick can only view the email and do not see the Reply or Forward
buttons. Even as a System Administrator, I cannot see these actions.
When I log in as John , the Reply and Forward buttons are available.
Could this be standard Salesforce behavior, where the Reply and Forward
actions are tied to the mailbox owner/recipient rather than to users who simply have access to the Email Message record? Or is this something that can be configured or customized from a development perspective?
Let me explain the below image:
- From shows the sender's email address.
- To shows John's email address, which means the email was sent to John.
- Mick then clicks View All to open the full email record and dnt see Forward, reply, reply all button on right side only see delete button
Thank you
#Trailhead Challenges #Salesforce Developer #Salesforce Admin #Experience Cloud
Hi @Roopa Sharma - This isn't possible with Flow alone. The Reply, Reply All, and Forward actions are part of Salesforce's email integration and are only available to the connected mailbox owner. Flow can't invoke these standard email actions or impersonate another user's mailbox. If you need similar functionality for other users, it would require a custom solution (typically using Apex and/or a custom Lightning component) or a third-party email integration.
