#Trailhead Challenges2.411 utenti parlano di questo argomento

Hi Trailblazers! How are you? I'm trying to move forward with this activity but I have a question. I try to complete this section:

Create Service Resources for Agents

Service resources represent individual agents. Maria creates a service resource for each agent.

1. From the App Launcher, find and select Service Resources.
2. Click New.
3. Enter the following values:
   • For Name, enter the name of the agent.
   • Select the Active checkbox. A service resource must be active to receive work items.
   • For User, use the lookup icon to select the agent.
   • For Resource Type, select Agent.
4. Click Save

But when I try to find the Service Resource the App Launcher is not showing anything. 

I make all the previous steps of this video: https://trailhead.salesforce.com/es/content/learn/modules/omni-channel-lex/understand-sbr

But I can't make the same search that her (minute 16:50).

Probably I need to enable something in somewhere but.. I cant find any option related with this. 

I activate the Field Service option in Omni Channel Setting and also validate the Service Resource Layout according with the article. 

Thanks! 

Hi,

Could anyone help me how I can finish hands on assignment which required me to take action in "Service Console" when my playground does not provide "Service Console App"?

Thank You

#Trailhead Challenges