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Topics#Trailhead ChallengesDomanda di Natalie Treveiler
Natalie Treveiler ha fatto una domanda in #Trailhead Challenges
10 dic 2024, 21:45

I have followed step by step the process for adding an entitlement to a product in playground and it is not showing up in classic.

#Trailhead Challenges

playground.JPG
5 risposte
  1. Keiji Otsubo (Fukada Electric Co.,Ltd.)
    15 dic 2024, 20:55

    Hi @Vibha Tripathi ,

     

    If you are not able to see the entitlement option even in classic version, try adding Entitlement Templates from related list section to the page layout of products. For this search for products from quick find and select page layout and then select edit next to product layout and add "Entitlement Templates". 

     

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007T4QOxSAN

     

    I just found the strange part that the new entitltement template created directly under Entitlement tab does not really exist. I need to create the template from Setup/Entitlement template.

     

    https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007T4Nj7SAF

  2. Vibha Tripathi
    15 dic 2024, 03:16

    Iam facing similar issue in this trail head unable to link entitelments 

     

    • Apply the Phone Support entitlement template to the Solar Battery product
    • Hint: You link entitlement templates to products in Salesforce Classic.
  3. Natalie Treveiler
    12 dic 2024, 14:37

    Hello!

    Thank you for the response. It is a Trailhead module. I have provided the link below:

    https://trailhead.salesforce.com/content/learn/modules/entitlement-management-for-lightning-experience/get-started-with-entitlements?trailmix_creator_id=skiesolutions&trailmix_slug=service-cloud-simple-end-user

    Thank you!

    [Tyson Logo]

    Natalie Treveiler, Associate FSQA

    Consumer Relations, FSQA

    Tyson Foods | The Protein Company™

    2200 W Don Tyson Pkwy, Springdale, AR 72762

    (479) 290-1685

    Natalie.treveiler@tyson.com<mailto:Team.member@tyson.com>
  4. Nagendra Babu Pilli (Salesforce)
    11 dic 2024, 23:31

    Hi @Natalie Treveiler,

     

    Hope you are doing well.

     

    I am from the Trailhead help team. May I request you please let us know if this is part of any Trailhead module/project that you are working on so that we can understand better and can help you further.

     

    If this is related to any Trailhead badge, kindly share the URL of the Trailhead so that we can assist further. Else, please let us know if this is part of any real time business use case that you have been working on so that we can guide you accordingly.

     

    Kind Regards,

    Nagendra Babu Pilli

     

    Trailblazer Help

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