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Shamser Dhami (javra) ha fatto una domanda in #Service Cloud

How to disable red circled icon? Just need to display name of owner.

How to disable Case owner selecting icon from Case edit object?

3 risposte
  1. 1 mar 2023, 17:31

    @Shamser Dhami

    I search in my dev org I cannot edit FLS for the case owne, this is also valid if we make owner field read only so how records will create.

     

    workaround 

    this will  full fill your requirment

     

    1)Create a formula field which will show Case Owner Hyperlink type.

    2)Create a separate page layout for those profiles and remove original Case Owner field from this layout and put this custom case owner field on this layout.

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