Hello everyone ,
I wish to have a case email subject line that is change automaticly depending of a custom picklist, Do you think that is possible ?
1 risposta
You can create a formula field to generate your subject based on the picklist and use this formula field as a merge field in your email template subject.
Formula field looks something like below
CASE(TEXT(StageName),
"New", "My New Opportunity",
"Won", "Yay! Deal Won",
"Lost", "Sorry! Deal Lost",
"Porspect", "Deal In Progress",
"Generic Subject")
