I have a requirement to implement using process builder

Question

I have a reuirement where if the contact owner is changed,a check box needs to be checked.Similarly check box need to be unchecked on the same contact if the contact owner's profile is changed from a particular profile to a different profile. I have implemented the condition through OR but checking is working but unchecking is not working!!..will unchecking work with process builder?

Matt Smith · Answer

Hi Shruthi,

How are you currently trying to achieve this? Can you provide screenshots?

I would have this as a second criteria node, as a formula evaluating to true

AND(

ISCHANGED([Contact].Owner.Profile.Name) ,

PRIORVALUE([Contact].Owner.Profile.Name)= "Old Profile Name"

)

Best,

Matt

I have a requirement to implement using process builder

Sales And Marketing

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