Someone know or do survey when a case is solved?
Example: A customer call with a problem, when this problem is solved we want send a e-mail with a survey content and the answers in that come back to the case. Is that possible in Service Cloud or I will need a app for this?
1 risposta
You can check below link for more details. You should probably be able to do it.
https://community.getfeedback.com/s/article/Embedding-a-CSAT-survey-in-Service-Cloud
