we have a ticket reason of referred to admin and administration is there a way of having a question appear when selecting administration saying did you refer to admin? Yes/no and if yes is selected it does a workflow to change the reason referred to admin
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Pop up...no, not without custom VF and JS. You could do this with a Validation Rule and a Workflow Rule though. You need to have a picklist for did you refer to Admin, make the choices as Yes and No. Then you can use your Validation rule to check that this field is blank. Somehting like ISBLANK(Refer_to_Admin__c)
This would ensure that they had to make a choice of Yes or NO. Then use your workflow rule to automate changes based on their selection in this field
