Can I check if a customer got an email from a workflow ?

Question

Raj Kumar Jha · Accepted Answer

Olivia, I think its possible by Email Log File , Email log file -

Email logs are CSV files that contain information about all email sent through Salesforce over the last 30 days. Logs contain data such as:

The email address of each email sender and recipient
The date and time each email was sent
The delivery status of each email
Any error code associated with each emailYou can use email logs to troubleshoot encountered errors.

Setup -> Monitor -> Logs -> Email Log Files

For more information -

Thanks

Jeff Summers · Answer

One trick that use is that I actually have the workflow rules also do a Field Update at the same time.  That way I can see if an email was triggered.

Sales And Marketing