Has anyone come up with a workaround for their community members to receive an email notification when an Article they're following is updated (republished)? Our initial use case is for Release Notes embedded in a Knowledge Article. Every time we add a new update and republish the article, I'd like members following the article to have the option of an email notification. One possibility is to add a topic like "Product X Release Notes" to the feed when the article is published (members can follow topics and receive email notifications), but there doesn't seem to be a way to do that because it's a "system post."
I'm also poking at Streams for this, but when I enter a record ID for the Stream to search within Knowledge, it just spins and spins...
Thanks all!
Doesn't our ability to "Follow" an article indicate Feed Tracking is turned on for the KB Object? It's the eMail notification option we're missing.