Skip to main content

Has anyone come up with a workaround for their community members to receive an email notification when an Article they're following is updated (republished)? Our initial use case is for Release Notes embedded in a Knowledge Article. Every time we add a new update and republish the article, I'd like members following the article to have the option of an email notification. One possibility is to add a topic like "Product X Release Notes" to the feed when the article is published (members can follow topics and receive email notifications), but there doesn't seem to be a way to do that because it's a "system post." 

 

I'm also poking at Streams for this, but when I enter a record ID for the Stream to search within Knowledge, it just spins and spins... 

 

Thanks all!

4 commenti
  1. 3 dic 2020, 16:13
    Doesn't our ability to "Follow" an article indicate Feed Tracking is turned on for the KB Object? It's the eMail notification option we're missing.
0/9000