Potenziare Agentforce Service con Lightning Knowledge

Crea una Knowledge Base su cui radicare l’IA per generare risultati migliori per l’assistenza clienti.

Create record types and page layouts to optimize Lightning Knowledge for your business.

Learn how search works in Salesforce Knowledge and customize your org for better results.

Unlock the full power of Knowledge by migrating to Lightning Knowledge.

Handle customer requests using the Knowledge-Centered Service methodology.

Recommend articles to service agents in real time with Einstein Article Recommendations.

Prepara la tua knowledge base per ottimizzare i contenuti generati dall'IA.