Potenziare Service Cloud con Lightning Knowledge
Offri agli agenti le informazioni giuste, al momento opportuno e nel formato appropriato per chiudere i casi.
Nozioni di base su Knowledge per Lightning Experience
Utilizza Lightning Knowledge per creare una Knowledge Base e ottimizzare l'Assistenza clienti.
Lightning Knowledge Setup and Customization
Create record types and page layouts to optimize Lightning Knowledge for your business.
Knowledge Search Basics
Learn how search works in Salesforce Knowledge and customize your org for better results.
Lightning Knowledge Migration
Unlock the full power of Knowledge by migrating to Lightning Knowledge.
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
Einstein Article Recommendations for Service
Recommend articles to service agents in real time with Einstein Article Recommendations.
Knowledge Grounding for AI: Quick Look
Prepare your knowledge base to optimize AI-generated content.
Unified Knowledge: Quick Look
Connect third-party knowledge in Salesforce to ground generative AI features for Einstein.