See What’s New with MuleSoft, Analytics, Communications, and Media

Learning Objectives

After completing this unit, you’ll be able to:

Explain how to automate the entire document lifecycle and jumpstart document workflows.
Describe how to easily view all the related metrics on an account.
Explain how to seamlessly manage data in a centralized order management hub through any commerce channel.
Describe how to write DataWeave expressions from within the UI of Anypoint Code Builder.
Explain how to harness generative AI to assist service agents in answering common customer inquiries.

Intelligent Document Processing

MuleSoft

Automate the entire document lifecycle and jump-start document workflows with natural language and pretrained models designed for common document types. Seamlessly integrate extracted data with downstream systems for a fully streamlined workflow.

Example document workflow.

Learn more about Intelligent Document Processing.

Anypoint Partner Manager Enhancements

MuleSoft

Ingest EDI orders into Salesforce Order Management using a ready-to-use B2B Accelerator for Anypoint Partner Manager. Efficiently integrate across your partner ecosystem and seamlessly manage data in a centralized order management hub through any commerce channel.

Diagram of ingesting orders from commerce channels into Salesforce Order management.

Learn more about Anypoint Partner Manager Enhancements.

Anypoint Flex Gateway Enhancements

MuleSoft

Use the ultrafast and lightweight API Gateway to secure APIs created on IBM Power, and manage them using a centralized control plane. Extend consistent governance and API protection to help modernize IBM Power apps.

Diagram of centralized control plane.

Learn more about Anypoint Flex Gateway Enhancements.

DataWeave Expression Builder

MuleSoft

Write DataWeave expressions from within the UI of Anypoint Code Builder with features like function auto-complete, data pill drag and drop, syntax validation, and output previews.

Writing a DataWeave expression within Anypoint Code Builder.

Learn more about DataWeave Expression Builder.

Anypoint Monitoring Enhancements

MuleSoft

Get out-of-box OTel-based telemetry export service with centralized configuration. Now providing fast issue discovery and remediation with MuleSoft contextual data from Distributed Tracing.

Entities Overview page showing performance metrics, performance trends, entities list, and more.

Learn more about Anypoint Monitoring Enhancements.

Invocable Actions Enhancements

MuleSoft

Composer and RPA are now usable in Flow or Einstein Bots as invocable actions. These allow developers to package useful code functionality into declarative building blocks that admins and other noncoding users can utilize in a growing range of Salesforce tools.

A flow that includes ‘Get NetSuite OrderStatus Using Composer’.

Learn more about Invocable Actions Enhancements.

Write to Data Cloud

Analytics

Accelerate your Data Cloud journey by writing any CRM Analytics datasets to Data Cloud objects.

Virtual Private Connection for Snowflake on AWS

Analytics

Connect to Snowflake on AWS over a private connection.

Post CRMA Dashboards to Slack

Analytics

Post CRMA Dashboards directly to Slack with one click.

View Leads with EAM Inspection

Analytics

The Account Inspection component’s improved UX lets you easily view all the related metrics on an account.

Billing Inquiry Manager Enhancements

Communications

Empower service agents to view customer invoices and query service consumption and usage records. Use generative AI to help service agents answer common customer inquiries.

Learn more about Billing Inquiry Manager Enhancements.

Work Order Estimation

Communications

Set customer expectations with contextual work summaries grounded in customer assets, associated service contract entitlements, and warranties before the installation begins.

Learn more about Work Order Estimation.

Enterprise Sales Management Enhancements

Communications

Sales agents can now use bulk edit actions in a simplified "spreadsheet" user interface. Empower your subscribers with self-service features like Change of Plan, which lets them modify their purchase using Enterprise Sales Management.

Learn more about Enterprise Sales Management Enhancements.

TM Forum API Enhancements

Communications

TMF620 Product Catalog Management API enables updates from CRM to external systems. Now product managers can effectively manage their Product Catalog across the entire customer lifecycle.

Learn more about TM Forum API Enhancements.

Advertising Sales Management Enhancements

Media

Give users a comprehensive view of the media plan with enhanced Advertising Sales Management grid functionality with improved labels, display of configuration status with details, and upgrades to the print issue calendar.

Learn more about Advertising Sales Management Enhancements.