See What’s New with Health and Financial Services
Learning Objectives
After completing this unit, you’ll be able to:
- Describe the new home health features in Health Cloud.
- Explain how Health Cloud can now process referrals faster.
- Define how you can accelerate healthcare interoperability with clicks, not code.
- Describe how Financial Services enables more personalized service.
- Talk about how you can streamline dispute management.
Home Health Enhancements
Health Cloud
Deliver connected health in the home with new slot broadcasting, intelligent medication management, and a self-service patient portal.
Learn more about Home Health Enhancements.
Provider Relationship and Network Management Enhancements
Health Cloud
Process referrals faster with automated intake, guided flows, and fax-conversion. Simplify provider searches with filters for conditions, services, and geographic location.
Learn more about Provider Relationship and Network Management Enhancements.
Advanced Therapy Management Enhancements
Health Cloud
Use e-signatures to maintain FDA compliance with a digital trail of custody.
Learn more about Advanced Therapy Management Enhancements.
Interoperability Enhancements
Health Cloud
Accelerate healthcare interoperability with clicks, not code. Use real-time APIs for EMRs, embedded analytics, and bulk data ingestion to simplify integration.
Personalized Financial Engagement
Financial Services
Unify terabytes of customer data across legacy and third-party systems into a single view. Ignite your personalization strategy at scale by using out-of-the-box calculated insights to create targeted segments and improve employee efficiency.
Learn more about Personalized Financial Engagement.
Automation Templates Enhancements
Financial Services
Deliver self-service embedded into your digital banking solutions, move faster with an expanded library of prebuilt service process templates, and streamline transaction disputes with a dedicated data model and smart intake capabilities.
Transaction Dispute Management Enhancements
Financial Services
Streamline complex dispute processes to drive faster resolution. Generate personalized email communications drafts using prompts based on relevant customer data. Eliminate the inefficiencies of switching between systems and reduce operational costs.
Actionable Segmentation Enhancements
Financial Services
Build more advanced lists with Data Cloud and AI-driven Propensity Scores. Drive business outcomes with new actions like adding list members to a Sales Cadence.
