Skip to main content Rejoignez-nous lors de l'événement TDX à San Francisco ou sur Salesforce+ les 5 et 6 mars pour la conférence des développeurs à l'ère des agents IA. Inscrivez-vous dès maintenant.
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How to Play

Complete by Dec. 31, 2024, to be entered for a chance to win* a Serviceblazer hoodie (1 of 50) or a Serviceblazer Astro Plush (1 of 100)

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Eligibility for the Serviceblazer Quest: AI for Customer Service

No purchase necessary. Void where prohibited. Country of residence and other restrictions apply. See Official Rules below for details.

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Eligibility for the Serviceblazer Quest: AI for Customer Service

Trailblazer must join or be in the Serviceblazer Slack Community, and post in the #intros channel.

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*Serviceblazer Quest: AI for Customer Service Official Rules

Review the rules above and click Mark as Complete to confirm you understand and agree to the Quest's rules.

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Join the Serviceblazer Community on Slack

Trailblazer must join or be in the Serviceblazer Slack Community.

Environ 3 min
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Bookmark the Serviceblazer Content Hub

Be sure to have blogs, core resources, educational videos, and all the Serviceblazer content one click away!

Environ 5 min
+ 100 points
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Agentforce pour Service : aperçu

Aidez les clients avec des agents IA de nouvelle génération qui offrent des réponses autonomes et naturelles.

Environ 5 min
+ 100 points
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Service and Data Cloud: Quick Look

Unlock crucial data for your agents and supervisors with Data Cloud.

Environ 10 min
+ 100 points
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Service Intelligence: Quick Look

Discover customer service insights from your data.

Environ 5 min
+ 100 points
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Knowledge Grounding for AI: Quick Look

Prepare your knowledge base to optimize AI-generated content.

Environ 5 min
+ 300 points
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Einstein Work Summaries for Service

Use generative AI to streamline service and capture case details in the flow of work.

Environ 15 min
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Everything You need to Know about AI in Customer Service

How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.

Environ 10 min
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Assistive AI for Field Service: An Introductory Guide

Right out of the box, Agentforce empowers field techs with quick summaries of an asset’s history.

Environ 5 min
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The Future of Field Service: What you Need to Know for 2025

Here’s how leading companies are using technology like autonomous AI agents to meet those needs.

Environ 6 min