Welcome to Your Learning Path
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Service client avec Salesforce : Aperçu
Découvrez comment Salesforce vous aide à offrir un service plus rapide et plus personnalisé.
Contact Center Design and Setup
Learn Salesforce-tested strategies to build a contact center fast.
Intelligence artificielle pour le service client
Découvrez comment l'intelligence artificielle révolutionne le service client, des agents conversationnels à l'analyse.
Acheminement Omni-Channel et engagement numérique
Préparez votre centre de contact pour le monde multi-canal.
Métriques de service
Prenez de meilleures décisions commerciales en vous fondant sur les données du service client.
Engagement et fidélisation
Attirez et retenez les talents via un engagement quotidien et permanent.
Accompagnement et rétroaction
Découvrez des outils et des conseils pratiques pour accompagner votre équipe.
3 Change Management Tips To Keep Service Agents Agile
Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.
Start Your Customer Service Automation Process With These 5 Questions
If you’ve had it with your multi-user, multi-step customer service workflows, here’s how to integrate automation.
6 Key Customer Service Channels That Improve Customer Experience
These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers.
Drive Employee Engagement: How Automation Leads to a Better Agent Experience
Strengthen your contact center and better serve your customers by making work more satisfying for agents.
4 Ways To Rethink Your Customer Service Model for Fast, Quality Support
Help agents work together better by rethinking your approach to customer support.