Hi Team, I was taking my Salesforce certified AI associate exam on 27 Jan 2025. After 1 hour of taking the test, I got a warning on the screen with no mention about any specific details. My test got resumed. After a minute or so the examiner asked me to show the surrounding ( the walls, desk etc ) . I followed their instructions and showed them the whole room. I had a couple of necessary items on my desk like the Government ID cards for verification purposes. I myself reached out to Kryterion support team, and they reverted back with the following message. Kryterion support: Your exam has been suspended. We are unable to effectively and properly proctor your exam due to your failure to meet certain behavioral or environmental requirements identified by the test sponsor. You have been alerted of behaviors or testing environment infractions that inhibit effective proctoring and you have acknowledged these alerts. The permissible limit of alerts set by the test sponsor has been reached. For this reason, you may not continue your exam. Your responses received up to this point will be reviewed or submitted and your test sponsor will notify you of the final results, if applicable. It is very sad to see the above response as there was just 1 warning from support guy and that too it was not clear. Getting this certification is really important for my job and career as I am going to embark on a new journey with salesforce. I have put my heart and soul in the preparation. Getting kicked out in the middle of taking test without proper response and that too when I have already answered all the questions is really disheartening. I sincerely request the team to look into my case and suggest further steps to reschedule my exam at the earliest possible. Hoping to hear back soon. Thanks Ritik Patel
