Hello!
Currently in my field service we have some appointments that are made before the scheduled day and are set as completed status in the service appointment, but my field service considers this appointment as an ongoing appointment and calculates the travel time and reserves the slot for the completed appointment.
Does anyone have anything to disregard the completed appointment in the scheduling and ESO process so i can put another appointment in this slot or don't calc the travel time to other appointment?
thanks for the details. Means in your example, all three SAs have been scheduled on the same day, but the SA planned in the middle, has been done earlier then planned, right?
Would it make sense to update the scheduled date of the SA2, if it's done earlier then planned and trigger the optimizer to update the current schedule for the resource.
Maybe the optimizer triggers the planned times incl. travel time, if you trigger this one in just a case. I never had a use case like this. I would reschedule the appointment SA2, if this was done earlier then planned.
