We couldn’t find an email post in the case feed for case number 00001002. Make sure that you run the macro on case 00001002, and that you use the Classic email template Support: Escalated Case Notification. To verify that the email was successfully sent, look in the case feed.
i have tried all the solutions i have but nothing helped. Please can anyone assist me?
Hi @Patrice Minimah,
Hope this helps! :) I remember running into this same exact issue but I resolve it. Please try the following method, which helps me to get through this challenge. Basically, all you have to do is stay on your 00001002 Service console (Case Tab) > click on macro (utility bar) > click Send Email Notification for Case Escalation > run macro > send the email and that should be able to do the trick! Thus, I have attached an image and highlighted the steps for your reference:
