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17 déc. 2019, 05:50

For a particular queue, though a user is a member of that queue, is unable to see the cases in service cloud. pls assist

11 réponses

Preeti Chheda (FEfundinfo)
17 déc. 2019, 07:07
Hi Mohit,

Thank you for the help. But i am very new to this system. i am using the system admin profile and yet i am unable to view cases under certain views. the list view has different queues like pricing, dividends etc...i am unable to view for select queues. pls help

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